Ordered the Ruby Aug 5th Ordered the Ruby Aug 5th. Apart from a order confirmation email I received no other updates, Aug 17th I emailed to inquire about my order, was told it was on back order and would ship in 1-2 weeks, still nothing and now my emails are being ignored. All the good reviews are so over the top, I’m inclined to believe they are posted by the company.

The medium auburn is a dark red brown The medium auburn is a dark red brown, not a natural color and is basically brown. I tried lifting it myself since they wont accept a return and the darn thing doesn't even change colors. Its literally useless and I wasted over $80 on this. Never again. Colors don't match pictures AT all.

Its a scam, do not waste your time I did not receive my order or any update on the status of my order. I ordered 2 ruby hair in June. It's the 16th of august now still no information. the tracking I got was last updated on the 5th of July in Germany. I used the au website I even sent a dm on Instagram to confirm it's the Australian website. I paid $152 for nothing a total waste of time and money. STAY AWAY.

I placed an order with prettyparty on… I placed an order with prettyparty on Feb 10th..website stated week send follow up email in 3 to 5 business days in shipment.. well.. those 3 to 5 business days have done passed.. as of today 2/20/23.. still nothing. I have emailed them 3 separate times.. no response tried phoning, no one ever answers, just left them a message through messanger.. scam scam scam..I also filed a complaint with the better business bureau..I hope everyone out there reads this before buying!! PLEASE DO NOT BUY FROM THIS COMPANY. I did order a great one from AMAZON..

Ordered two Ruby hair extensions on… Ordered two Ruby hair extensions on October 5 never received any email updates and my emails are going on replied. Thank goodness I ordered with a credit card at least I know I’ll get my money back. This is exactly why you never use debit card or PayPal. With a credit card I know I’ll get my money back.