Absolutely terrible customer service Absolutely terrible customer service. I placed an order through Amazon and after almost a month I received a wrong order. When I filed a return request, the representative insisted that I received the correct order, which was a blatant lie. Now I am trying to reach them but no one is picking up their phone and the representative has not replied to my email after 2 days. One of the worst examples of customer service I have ever encountered.

Terrible company Terrible company. Ordered a full shaving kit for my husband as a gift. The package never arrived after 2 weeks, so I submitted a contact form 3 separate times through their website asking what had happened with my order. They never reached back to me or even acknowledged me once. I had to file a complaint directly with my bank and I come to find from my banker that the company's response to the dispute was "customer never reached out to us about a problem with the order". Incredible. Stay far away from these thieves that are only dropshipping cheap chinese products at a 300% profit. I will make sure noone I know shops with them.

Notice there is no review option on … Notice there is no review option on there facebook? It is because this company has horrible customer service and you will be lucky if you actually receive your order.Buyer beware shopping here will be the worst mistake you make this year!

Be careful, all may not be as it appears What you see is not necessarily what you get - even when they seem to go out of their way to specify a very particular version, or run of an item. Take nothing for granted and ask befor you buy. Also, when I went back to make sure of what I'd ordered (since it was not what I'd received) I saw that I'd apparently made the mistake of placing an order for 10 packs of "10 each" totaling 100, when there was a separate listing elsewhere for ordering 1 pack/group of "100 each". I paid 40% more for this oversight. Again, double check & then verify here. Shipping is fast though.. Response: My first two lines refer to the fact that the image of the item you show, may not be what you are actually selling - something I explained in our email exchange after the sale. BTW, I did not ask to participate in this review process - you asked me. So far as the refund, had I been looking for a refund I'd have pursued it in the aforementioned email exchange, not here. Tell me how you'd like to handle it, and I will happily refund your refund.

ridiculously terrible delivery / customer service still haven't received my product after 17 days... Despite 2 different times of me contacting west coast shaving, the two tracking numbers for my two orders still aren't working (the two tracking codes they sent were wrong). They can't tell me where my stuff is... update. It's been 22 days since my initial order placed on september 20th. Still no sign of my product or any assistance from west coast shaving. I've been trying to contact them but till now, no prevail. This is absolutely unacceptable customer / delivery service.