Absolutely terrible customer service Absolutely terrible customer service. I placed an order through Amazon and after almost a month I received a wrong order. When I filed a return request, the representative insisted that I received the correct order, which was a blatant lie. Now I am trying to reach them but no one is picking up their phone and the representative has not replied to my email after 2 days. One of the worst examples of customer service I have ever encountered.

Notice there is no review option on … Notice there is no review option on there facebook? It is because this company has horrible customer service and you will be lucky if you actually receive your order.Buyer beware shopping here will be the worst mistake you make this year!

ridiculously terrible delivery / customer service still haven't received my product after 17 days... Despite 2 different times of me contacting west coast shaving, the two tracking numbers for my two orders still aren't working (the two tracking codes they sent were wrong). They can't tell me where my stuff is... update. It's been 22 days since my initial order placed on september 20th. Still no sign of my product or any assistance from west coast shaving. I've been trying to contact them but till now, no prevail. This is absolutely unacceptable customer / delivery service.

My privacy may have been breached due … No apology from West Coast My privacy may have been breached due to fraudsters taking advantage of the Spark Pay system used by West Coast Shaving. This is unacceptable. No apology or acknowledgement came from West Coast. I received a letter in the mail from, Capital One Spark Business informing me that my personal information, address, phone number, card number, expiration date CVV, banking information may have been accessed. This is serious business, that West Coast should acknowledge and apologize to their loyal customers. I have been a customer for about 10 years. Right now, I will hold off on online purchases with them.

Poor return policy. Will never buy again. Ordered Shaving Brush. After I opened the box, realized it is too big to use with shaving soap so I contacted support to return and get the right one. Even though website stated that 365 days return policy (Baloney) because I opened the box, I was told to read the return policy and so it can not be returned. This is the first time I went out of my usual Nordstorm and other high end retailers route and paid the price. I will never buy again.