Terrible shipping situation Terrible shipping situation. Company located in CA, drop shipping is from SC. Half the stuff you get has issues, broken bottle caps, old product, leaky bottles etc. They appear to be working off defective product. Two orders sent recently vanished; I specifically requested they NOT send FEDEX; I knew they have a terrible delivery record. Both times the shipper refused, both shipments stolen off my porch. I did get a refund. That's the only reason for the second star.

Absolutely terrible customer service Absolutely terrible customer service. I placed an order through Amazon and after almost a month I received a wrong order. When I filed a return request, the representative insisted that I received the correct order, which was a blatant lie. Now I am trying to reach them but no one is picking up their phone and the representative has not replied to my email after 2 days. One of the worst examples of customer service I have ever encountered.

Notice there is no review option on … Notice there is no review option on there facebook? It is because this company has horrible customer service and you will be lucky if you actually receive your order.Buyer beware shopping here will be the worst mistake you make this year!

Poor return policy. Will never buy again. Ordered Shaving Brush. After I opened the box, realized it is too big to use with shaving soap so I contacted support to return and get the right one. Even though website stated that 365 days return policy (Baloney) because I opened the box, I was told to read the return policy and so it can not be returned. This is the first time I went out of my usual Nordstorm and other high end retailers route and paid the price. I will never buy again.

Terrible company Terrible company. Ordered a full shaving kit for my husband as a gift. The package never arrived after 2 weeks, so I submitted a contact form 3 separate times through their website asking what had happened with my order. They never reached back to me or even acknowledged me once. I had to file a complaint directly with my bank and I come to find from my banker that the company's response to the dispute was "customer never reached out to us about a problem with the order". Incredible. Stay far away from these thieves that are only dropshipping cheap chinese products at a 300% profit. I will make sure noone I know shops with them.