Automated drop-ship operation Made a mistake in the order (handle length), sent an email asking to amend (within 5 min) - no response. Called three times - nobody picks up. Received the order as first entered - posted from the East Coast of all things. Won’t use again.

Sends wrong items. Overly priced I've purchased from West Coast Shaving a couple of times. The first time was okay, but the price for that particular item was high. With my most recent purchase they sent the wrong item, however, the packing list showed the correct item. They are supposed to be sending me along with a return label to send back the wrong item.

Avoid if you expect any level of good service. The first time I contacted WCS I was simply looking for a shaving brush that would fit my holder. I even gave them the exact needed dimensions with a picture. No response. Then I ordered a razor from them that turned out to be so mild it would take a week to get a decent shave. I asked them what could be done (refund, a more aggressive head, etc.). I was told there are no refunds for anything that has been used. Fine. But what about the other options? Again...dead air. BTW, West Coast Shaving isn't located on the West coast. They're in Myrtle Beach, North Carolina. owner Christine Koontz promises customer satisfaction is of the utmost importance, but sure doesn't show it by ignoring customers. WCS stinks.

Terrible shipping situation Terrible shipping situation. Company located in CA, drop shipping is from SC. Half the stuff you get has issues, broken bottle caps, old product, leaky bottles etc. They appear to be working off defective product. Two orders sent recently vanished; I specifically requested they NOT send FEDEX; I knew they have a terrible delivery record. Both times the shipper refused, both shipments stolen off my porch. I did get a refund. That's the only reason for the second star.

Don't do it! I ordered two seperate orders and two weeks later they have notl been delivered. When I emailed them I was told the order was held up five days because their system believed the orders were fraudulent However, both PayPal and the backing credit card had been billed on the very day order was placed. Two emails to the business had me assuming responsibility for this and all 5hey could do for me was offer me a refund if I shipped the items back when they finally arrived. Their prices are on the high side and their shipping and handling is a joke. I just hope I receive everything I ordered and nothing damaged, so I can be done with these folks and find another busin