Low quality product - they will not provide me return details I purchased flip in hair extension - it has arrived with very poor quality of hair and product. I want to return it for a refund which is simple ? No - I keep getting chased with emails about Exchange, what is wrong with the product, why don't you like the product which is delaying my refund. After a week of trying I have not been provide with any return address and want to charge 30% restock fee. China based company. Avoid.

Amazing These extensions are amazing. I have purchased much more expensive extensions at a beauty supply store and they don't even compare to these. They are extremely soft and the light brown has great highlights in them and it matched my exact hair color. These are light and extremely comfortable. I will definitely be purchasing more. I also got the little one clip highlight extensions. So far I love everything and will definitely not be buying anything else from anywhere else.

Terrible company I sent a photo of my hair colour so that they could match the hair extension they recommend a colour & I purchased that colour. When I received the hair extension the colour did not match. I returned the item & asked for an exchange as I didn't want to pathetic 30% restock fee. I posted the item & had a return to sender if undelivered. I have not received an exchange or a refund nor has my return been sent back to me. They now have my money & original hair extension that was never used & I have nothing. They refuse to send me an exchange. DO NOT BE SUCKED IN THIS WEB SITE IS A SCAM.

Amazing customer service I accidentally placed my order three times which would have totaled to about £800...instead of just sending out the order which would have been hell for me to send back Lillian messaged me to double check that I meant to...which i obviously didn't! She cancelled the other two orders and advised me the money would be back in my account in a reasonable time! THANK YOU LILLIAN xxxx

They are in China - do not be misled in case the poor grammar and spelling werent indication enough. I got duped thinking i was talking to a US company, as everything indicates Pacific time zone. whole experience was crap, start to finish. unable to find a trackable method to return the hair, and ya know they cant be trusted to receive it, so, eating $200.00 on the deal unless i manage to sell it locally.