the customer service is amazing the customer service is amazing, they answer all of my questions and were so nice. the quality of the can seamers is amazing

Ordered SL1 Seamer and Cans Ease of use of the website and ease of placing an order. Super fast shipping (received in two days) and no issues with my package (cans). I have not used the cans so cannot comment on those yet as I am waiting on the SL1 Homebrewer can seamer... which was easy to order too but no information on shipping. It was ordered by my wife a couple of days before the cans via a separate order. I expect the cans and the seamer will both be excellent. 4 stars because of no way to track or get any information on orders via a shipper tracking number or via the website (should have a way to see your past orders and current order status, etc. like 99% of other web sites). If this website allows it, I will add to this review when the seamer arrives and I am able to test it.

Happy to share my experience! In a world where no one wants to work and customer service is in the toilet, Oktober is on the ball. I didn't have to speak with one single person. I already knew what I needed, pushed the appropriate buttons on my phone, put in my credit card number and BAMM, I got a notice that my order was being shipped. 2 days later, thanks to the efficiency of Fed-Ex, I had 2 big boxes of cans sitting in my driveway. THANK YOU website master and all who worked tirelessly at Oktober to make this miracle happen.

Awesome service !! Placed an order in the afternoon for Seamer parts and needed them rushed as we were right in the middle of a canning run when our Seamer broke down. Explained that I was willing to pay expedited freight charges. I received an invoice for the parts right away and was able to pay it fast so the parts could be picked and shipped that same day. It was a Friday so the package went out UPS next day air Saturday delivery. I received the parts Saturday morning and was able to be back up and running by noon. Awesome service that I can't say I've experienced for a long long time.

Sometimes several cans in a box have… Sometimes several cans in a box have bad seems. It would be an improvement if you either acknowledged that a few cans may be damaged and the cost is automatically discounted, or else give an option to get credit upon the return of damaged cans. Also, it would be great if I could just order a whole pallet. The shipping prices on the boxes are pretty huge, and there is no reduction for getting the equivalent of a full pallet.