Jeff Wright
GBI recently moved from the UK to Spain I recently moved from the UK to Spain, and used Matthew James; the whole operation went very smoothly, from initial enquiry to the delivery of my belongings to Spain. The whole experience, from start to finish was totally professional, to the highest level possible from all members of staff. Beit from the office in the UK, and the road staff packing and collecting, and delivering my belongings. Throughout being kept up to date with what was happening, with emails and telephone. Thank you everyone at Matthew James, for your help in my move to Spain.
Peter Matthews
GBFrench move Initially the experience was one to forget. Poor communication, long wait for belongings to arrive. Not a lot of customer empathy. However after my son directly phoned Dartford head office things did pick up, literally and figuratively. Belongings were delivered by two stalwart gentlemen who entirely turned a bad experience into a good one.
Charles Ross
GBAn Excellent Choice As we had sold our house in South West France, we needed a company which we could rely on to move our belongings back to England and we found them - an absolutely professional friendly team at Matthew James Removals and Storage. What a superb performance. An on time collection, quick and efficient packing service with quality materials. All of which were delivered flawlessly at the date and time agreed. We were updated during their incoming and outward journeys. To say I was impressed is just not enough - simply superb.
Jennifer Millington
GBExcellent Service Your team were prompt, efficient and friendly. It was a pleasure to have them in the house. I also found the initial visit by Joseph impressively thorough and the work of Chris James and the office staff has been excellent. Thank you
Mark
GBFailed to provide a service after we’d accepted a quote They provided us with a quote which we accepted. Then their surveyor visited and they increased the quote by £400. Nevertheless we accepted the new quote using their online quote acceptance portal, assuming that this constituted a contract, however they emailed us two days later saying that they could not offer a service on our moving date, which was the same date we’d discussed all along. Very disappointing to be left in this position the week before our move.