My first time using Lugg and it was… My first time using Lugg and it was great! Jerome and Michael were my movers and were so awesome - friendly, kept me updated every step of the way, made sure I knew how to put the hardware back in for my couches, and even took videos of them taking the couch apart so I could watch it when putting it back together. They were so kind and made the experience great. Thanks Jerome, Michael, and Lugg!

Great job by Luggers! Great job by Jerome & Michael T with large, heavy boxes. Lugg & IKEA should smooth out delivery process. IKEA didn't mention need to text receipt to Lugg or that shipment might arrive 1.5 hours after window.

Easy scheduling, great service Our Luggers were right on time, polite, efficient, and treated our very heavy and valuable furniture with care. There wasn't a scratch to be found once our cabinet reached it's destination. We were surprised to find that our Luggers had to travel all the way to Forestville from Richmond (over an hour away). Though we didn't have to pay for their travel time, I would urge Lugg to extend their network to the North Bay so that workers aren't having to travel all that way and spend all that gas and mileage. Otherwise, great service. Would hire again.

Michael M and William Michael M and William, our movers, made the moving process easy, efficient and enjoyable. Both guys are incredibly kind, funny and nice to be around. I could not recommend these two, or Lugg, enough.

Julio and Juan were most helpful Julio and Juan were most helpful, going out of their way, offering to help me carry boxes to my car. They easily followed directions as to where to place things upon arriving as the destination, shifting existing furniture to accommodate my needs. This is my overall impression; I just would have wished they had covered my mattress to protect it (It arrived in perfect shape, though, as did everything else.)