Awesome experience Awesome experience - fast service and both workers were polite and efficient. They asked great questions before starting and followed everything exactly. They even showed us a few tricks on how to place the furniture when we need to move it. We will definitely use Lugg again!

Pathetic customer service! Pathetic customer service! Requested a size change within minutes of ordering and didn’t hear back for 3 days at which time I was told it was too late to change (obviously) it. I was advised that instead I could return the item for a new size as soon as it arrived. Weeks later after at least 5 emails back and forth I received the required return labels. I wanted confirmation they would honour my purchase price and 11/2 weeks later at least 3 emails I received the reply they would not honour my purchase price. NOT IMPRESSED have been a loyal gold star customer for years but I will not order from them in the future.

Great job by Luggers! Great job by Jerome & Michael T with large, heavy boxes. Lugg & IKEA should smooth out delivery process. IKEA didn't mention need to text receipt to Lugg or that shipment might arrive 1.5 hours after window.

So great to have help with things we can't do alone! It was so great to learn about Lugg! We had been trying to figure out how to move two large, old TV's we had, as well as move another heavy box. The workers were professional, helpful and friendly and the price was very reasonable. Will definitely use Lugg again!

Jerome and Michael were absolutely amazing Jerome and Michael were absolutely fabulous. They 100% know what they were doing. Everything was moved in super quick. Also the entire time they were communicating with me and giving me updates about their arrival time. They also had the best attitudes!