Jerome and Michael rule!! Jerome and Michael were excellent today resolving my conflict with Ikea and delivering my items. They are super professionals, and also super friendly and handled all the items with incredible care and in a very timely manner. This is my very first time using Lugg and I will definitely use again whenever needed. Super satisfied with the service I had today. Thanks a million Michael and Jerome, thanks Lugg.

Jerome and Damian were great Jerome and Damian were great! They were incredibly timely, gave helpful updates on their status, and brought my furniture order in in a matter of minutes! This task would have taken me hours on my own and I’ll definitely use this service again

He arrived late as he could not find… He arrived late as he could not find the address which is clearly marked. He brought only a very sml dolly although my instructions listed 150 lbs chair and 1/2 twin sleeper. I had to go up 3 floors to get a larger dolly. Lugger was unprepaired and had a hard time moving what my 65 year old husband had moved.

My first time using Lugg and it was… My first time using Lugg and it was great! Jerome and Michael were my movers and were so awesome - friendly, kept me updated every step of the way, made sure I knew how to put the hardware back in for my couches, and even took videos of them taking the couch apart so I could watch it when putting it back together. They were so kind and made the experience great. Thanks Jerome, Michael, and Lugg!

Pathetic customer service! Pathetic customer service! Requested a size change within minutes of ordering and didn’t hear back for 3 days at which time I was told it was too late to change (obviously) it. I was advised that instead I could return the item for a new size as soon as it arrived. Weeks later after at least 5 emails back and forth I received the required return labels. I wanted confirmation they would honour my purchase price and 11/2 weeks later at least 3 emails I received the reply they would not honour my purchase price. NOT IMPRESSED have been a loyal gold star customer for years but I will not order from them in the future.