Franz Constancio
GBRevolutionary Customer Service Working with the Roastar team has been fantastic. Everyone speaks to you like you are long time customer/old friend not a prospect. They genuinely enjoy and have a great company culture. We are small startup coffee company who has had some major wins. Ashley and her team have worked with our team step by step, with clear directions and visuals, the follow up and stress free hand holding is a big win for us. We were actually able to debut in a local regional grocery store with a professional clean looking bag like the other bigger coffee companies in our industry. We couldn't be happier.
Michael Mahnken
GBWould recommend! With each new project and curveball we present to Roastar, they never fail to impress! Not only is the end result consistently exceptional, but their Sales & Service Representatives are always a pleasure to work with. A special shout out to Katrina in particular!
Dr. Christine Colamonico
GBGreat customer service form Katrina C. I'm the owner of a pet nutraceutical company, and I don't generally leave reviews, but I am making an expression to express our satisfaction as a Roastar customer. Our rep, Katrina C., consistently demonstrates exceptional follow-up, care, and attention to detail. She has exceeded our expectations and maintains composure even in challenging situations. Her dedication to our support is genuinely valued, and we are happy to have her as a rep.
Chris Cohea
GBAn absolute lifesaver… The staff at Roastar can't be commended enough for their hard work on our stickers! We received them at 10AM (9/21) and were distributed later that afternoon at an event. You're an absolute lifesaver, the expedited service did nothing to impact the quality and look of the stickers (they look great)! I can't recommend you guys more!
Melissa B.
GBThis was our first order with Roastar This was our first order with Roastar, and our first ever order for custom coffee bags. We thought we had planned in enough time for design and edits, but we had cut it close after an unexpected error we found in the proofs. Represtative Ashley T. helped us out by making sure the order got to scheduling and production in time for us to have our bags by Small Business Saturday. The quality of our proof was excellent and the customer service, even better!