Dr. Christine Colamonico
GBGreat customer service form Katrina C. I'm the owner of a pet nutraceutical company, and I don't generally leave reviews, but I am making an expression to express our satisfaction as a Roastar customer. Our rep, Katrina C., consistently demonstrates exceptional follow-up, care, and attention to detail. She has exceeded our expectations and maintains composure even in challenging situations. Her dedication to our support is genuinely valued, and we are happy to have her as a rep.
Frontier Coffee Roaster
GBYou added 43% to my cost? You added another 500 bags because of an overrun? I can understand 10-20 here and there but when the final bill has increased 43% that’s completely unacceptable and uncalled for. This was my first order and I am of course a small operator at this point. What if I had ordered 20,000 bags and you increase my order by 43%? Would someone have at least called me before Intentionally running this far over and then just sticking me with the bill? This is beyond ridiculous. And their copy and paste tone-deaf customer “service” reply was astonishing.
Celena C
GBKatrina is the best! Katrina was wonderful to work with! She made me feel very supported, went above and beyond answering any questions, (no matter how silly seeming!) and always followed up with the smallest detail. I was very impressed and ROASTAR is lucky to have her! 💫 ⭐️⭐️⭐️⭐️⭐️
DAVE DUANE
GBgreat customer service in a timely… great customer service in a timely manner. quality products at a fair price.
Joshua Cook
GBTop notch customer service Top notch customer service. Extremely responsive and helpful. I tried using other companies that are under DBA, and that acronym for them should definitely be different choice words. Roastar rocks!!!! As a small business growing into customized packages this is perfect next step. Once you get to 10k+ minimums then you can get better pricing but the customer service still isn’t there. That’s what will keep me going with roastar.