Jan Coffee
GBExcellent products and service! Roastar has the best products and service! Always ships in a very short timeframe and the printing is perfection! Thank you! J C Specialty Foods/Dr. Pete's Foods
Melissa B.
GBThis was our first order with Roastar This was our first order with Roastar, and our first ever order for custom coffee bags. We thought we had planned in enough time for design and edits, but we had cut it close after an unexpected error we found in the proofs. Represtative Ashley T. helped us out by making sure the order got to scheduling and production in time for us to have our bags by Small Business Saturday. The quality of our proof was excellent and the customer service, even better!
Dawnn Short
GBWe love our new bags from Roastar! We love our new bags from Roastar!! It was super easy to download the templates and upload our designs. We could see the mockup online and the ordering process went seamlessly. We will be ordering again soon as the ones we just got are flying off the shelves. Highly recommend!
Dr. Christine Colamonico
GBGreat customer service form Katrina C. I'm the owner of a pet nutraceutical company, and I don't generally leave reviews, but I am making an expression to express our satisfaction as a Roastar customer. Our rep, Katrina C., consistently demonstrates exceptional follow-up, care, and attention to detail. She has exceeded our expectations and maintains composure even in challenging situations. Her dedication to our support is genuinely valued, and we are happy to have her as a rep.
Frontier Coffee Roaster
GBYou added 43% to my cost? You added another 500 bags because of an overrun? I can understand 10-20 here and there but when the final bill has increased 43% that’s completely unacceptable and uncalled for. This was my first order and I am of course a small operator at this point. What if I had ordered 20,000 bags and you increase my order by 43%? Would someone have at least called me before Intentionally running this far over and then just sticking me with the bill? This is beyond ridiculous. And their copy and paste tone-deaf customer “service” reply was astonishing.