Stressful end of trip. Pick up going was great. Getting thru the disembarking procedure was stressful. Had to arrange luggage thru terminal to outside for pick up. Not clear were to get pick up for luggage. Had to make 2 phone calls to find out where to be for driver and almost missed our transportation to airport. Contact person from your office was very helpful in getting the situation taken care of. Not sure this was helpful enough to spend the money on our next trip out of the country.

Couldn't ask for better Arrangements were easy on our cruise ship since there was a Luggage Forward person onboard. We left the suitcases outside our door and did not see then again until they got to our home across country 8 days later. They arrived right on schedule, in perfect condition. What more could you want?

Trust Luggage Forward with your luggage I called Luggage Forward Customer Service more than once since this was my first experience shipping luggage and had a number of questions. Each agent was very knowledgeable and prompt in responding to my query. Also, I enjoyed speaking with a live person rather than a chat box. Receiving a print out of the ship to labels was very helpful and the instructions were very clear. The bags were delivered to the destination ahead of schedule. On return trip one of the pieces was received very quickly and I when I called and left a message to mention that the second bag had yet to be received I received a prompt and detailed email reply explaining that the second bag was still with Customs and would be shipped shortly upon release. The customer service agent subsequently followed up with me when the bag cleared customs the following day and it was received without mishap. I highly recommend Luggage Forward and will use them when traveling.

Excellent service Excellent service, very prompt. I know I can trust Luggage Forward to deliver my suitcase in a safe and timely manner.

First time using this service and it… First time using this service and it was seamless and my luggage arrived in tact and on time.