Luggage Forward is easy to contact Luggage Forward is easy to contact, polite and informative. Great communication as to pick up/delivery. Dependable. However, multiple restrictions on what can be in the suitcase reflect a less than perfect score. The same items can not be in a carry on suitcase so what is a person supposed to do? Purchasing at arrival is not always an option.

Couldn't ask for better Arrangements were easy on our cruise ship since there was a Luggage Forward person onboard. We left the suitcases outside our door and did not see then again until they got to our home across country 8 days later. They arrived right on schedule, in perfect condition. What more could you want?

Timeliness of pickup and delivery were good… Timeliness of pickup and delivery were great - however, on return of luggage from cruise ship to our house, luggage was badly marred and in two cases, the hard case was cracked. Also, a number was written on several of my suitcases in permanent marker, further marring it. Luggage very banged up and extremely dirty.

Fast and Easy While we have been cruising for more than 20 years this is our first (and definitely not our last) experience with Luggage Forward. To begin with you accommodated our need for an earlier pickup to facilitate seeing our newest grandson. The on board assistance was quick and easy - adding a bag was a snap. Finally the bags were delivered home ahead of the estimated delivery. Fast and Easy.

have used service several times in… have used service several times in many countries. works every time. never worry about getting your bag like u do on airlines. especially important for a cruise. i have heard too many horror stories of airline checked luggage not arriving in time for the departure.