Everything went well except the luggage… Everything went well except the luggage was returned the day we returned instead of the date specified. It was left on our porch. Fortunately we returned later that night and it was still there. Since I believe you were aware of our return date, it would have been best to deliver it after our return date as noted in our contract.

We have used Luggage Forward twice and… We have used Luggage Forward twice and both times have gone well. Professional, easy to use, kept in touch in the process, and timely. The only potential issue is both times our luggage was returned home almost a week early. It was not a problem for us but could be if one were not flying home directly.

Timeliness of pickup and delivery were good… Timeliness of pickup and delivery were great - however, on return of luggage from cruise ship to our house, luggage was badly marred and in two cases, the hard case was cracked. Also, a number was written on several of my suitcases in permanent marker, further marring it. Luggage very banged up and extremely dirty.

Great service Ski bag arrived as expected at hotel no problem. And the return shipment even made it home early. Will definitely use again! So easy!

Couldn't ask for better Arrangements were easy on our cruise ship since there was a Luggage Forward person onboard. We left the suitcases outside our door and did not see then again until they got to our home across country 8 days later. They arrived right on schedule, in perfect condition. What more could you want?