Wonderful Moving Experience I received a fair price, lots of communication from Colonial staff (Karlos, Jason, and Simone), and exceptional support from the Moving team (Paul and David). The movers were on time, fast, and safe.

I CONTACTED COLONIAL EARLY APRIL FOR A… I CONTACTED COLONIAL EARLY APRIL FOR A COMPARISON TO ANOTHER NATIONWIDE MOVER AND EVERYHTING WAS GREAT UNTIL THE DAY BEFORE MY PICKUP. AT THEN LAST MINUTE THEY'RE USING A 3RD PARTY MOVER AND THE ENTIRE TIME UP UNTIL NOW IT WAS CLEARLY UNDERSTOOD THAT A COLONIAL TRUCK WOULD BE THE PICK AND DELIVERY MODE. I CHECKED OTHER EXPERIENCES ON THIS APP AND MANY OTHER PEOPLE HAD THE SAME THING HAPPEN. I'M SO PISSED OFF AND DISSAPOINTED BECAUSE I'VE BEEN DECEIVED AND I CAN EVEN BEGIN TO EXPRESS HOW DISAPPOINTED I AM WITH THIS COMPANY AFTER ALL THE GREAT THINGS HAPPENED UP TO THIS POINT. ON SATURDAY I RECEIVED A CALL FROM A REPRESENTATIVE OF COLONIAL FOR A REVIEW AND I ASKE HIM WHAT IS THE BEST WAY TO PAY AND THEN I ASKED HIM WHO I MAKE THE CHECK OUT TO AND HE TOLD ME (ITX) WHICH WAS A RED FLAG BECAUSE ALL ALONG I WAS EXPECTING A COLONIAL TRUCK. TODAY I SPEAK WITH MY (DEDICATED ACCOUNT MANAGER) AND SHE HAS NO FRIGGEN CLUE HOW TO TAKE CARE OF ME THE CUSTOMER BUT ONLY SPOUT OFF THE BS RESPONCES SHE'S OBVIOUSLY MEMORIZED. NO CARE OR CONCERN WHATSOEVER WITH HOW THIS CHANGE HAS AFFECTED ME. I COULD GO ON AND UNFORTUNATELY THEY HAVE ME OVER A BARREL BECAUSE MY PICK US TOMORROW. DON'T USE THIS COMPANY BECAUSE THEY SAY THEY'RE NOT A BROKER BUT THEY ARE !!!!!!!! WARNING !!!!!!!! VERY, VERY PISSED OFF AND DISAPPOINTED CUSTOMER. 4/23: after speaking with first two customer support people and then an escalation manager I have a better understanding of how this business operates and since they're nationwide there's no way they have enough moving trailers so they have to "contract" other companies to meet customer demands. However, they still need to strengthen their customer service and communicate better and earlier in the process if a non-Colonial company will be used. All is good now and I hope tomorrows pickup goes well.

I was not on the loading end of the… I was not on the loading end of the move, however I was on the receiving end of the move. Avi was incredible. A box was lost and he found it and hand delivered it to us! Best mover we’ve ever had.

Professional Professional, timely, fair pricing, hard working and just got the job done when I needed it.

Excellent Dependable Movers-Colonial Van Lines Colonial Van Lines were so easy to work with. Once the move was confirmed, I had an account manager who kept me up to date at all times. Elsie was AMAZING! Their customer service was excellent! All my belongings arrived intact, and gentleman who delivered them was very pleasant. I would highly recommend Colonial Van Lines for any of your moving needs.