Rick B
GBEverything moved in one piece When I contacted Colonial Van Lines, I was assigned to the Re-Moving America team and was satisfied with the service they provided. I had some minor concerns with the communication of the exact pickup and delivery dates (provided as a window, which I understand is the industry standard). I also would have preferred to know the location of my belongings during transit across the country. Finally, I was surprised that the final cost was 50% above the estimate (which I guess is a consistent challenge in the moving industry). Yet I was very impressed with the follow-up provided by the Resolutions Department, who reached out to me to discuss my concerns. Their commitment to customer satisfaction is commendable.
Janet
GBI was not on the loading end of the… I was not on the loading end of the move, however I was on the receiving end of the move. Avi was incredible. A box was lost and he found it and hand delivered it to us! Best mover we’ve ever had.
LogDog
GBWonderful Moving Experience I received a fair price, lots of communication from Colonial staff (Karlos, Jason, and Simone), and exceptional support from the Moving team (Paul and David). The movers were on time, fast, and safe.
customer
GB6/2023 move from FL to VA I used Colonial Van Lines for a move from Florida to Virginia. They kept in touch as my move-out and move-in date approached. They also called to verify if my things were picked up/dropped off. The moving company they contracted were timely and arrived in the time window they provided, and also notified me when they were nearby. I felt they were very transparent with the price and there were no extra surprise fees. Maybe only some minor damage to furniture (some chips on bed frame, slightly bent end table) but it was also a long move.
Alex & Nata
GBInterstate move Despite inclement weather on the day of our move, overall experience has been great. Movers were professional, courteous and highly efficient. CVL staff were equally great, especially Zach V. We would recommend CVL to anyone considering a long-distance move.