100% 100% online able to rent flawlessly. Only had to check in with the front office to pick up my lock that I prepaid for online. Greg was outstanding and answered all of my questions and was able to rent a unit the same day and move in the same day. Thank you, I appreciate your company!!!

The kiosk stopped working for me to… The kiosk stopped working for me to finalize the reservation and then I tried online and it was gonna charge me the full price. I called the day I booked it and no way to access reservation online tried to get help with the call center and no one helped me !! Till today and I had to go online and redo the reservation and I need 24hr access and no one could help me with that. That a manager will call and never got a call. This was such a hassle and I needed it yesterday

David was very courteous and… David was very courteous and professional. He made certain that all of my paperwork was complete and that my gate code worked properly before leaving the property. Please go by meet one of the nicest guys in New Braunfels

Erika's customer service skills are excellent. Erika is wonderful to have as the building management staff. She is diligent, forthright--no hiding the ball with her, friendy. She is an asset to your company.

I have been to 3 different store smart… I have been to 3 different store smart locations trying to find mine. The code has worked but no finding the one with our number that’s listed on the receipt. I’m a mess I need to start moving now I only have till 11 am to be out of this room. Please help.