Cadillac experience here; smooth ride. Everything went 100% as smoothly as it possibly could for a first time buyer. I ABSOLUTELY LOVE the tex5ing feature to let you know you've been outbid. I'm a person that pays attention those messages more than alerts from apps. User friendly. You can tell that the designer put a lot of thought into making sure the user experience was top notch.

Bought a unit from Urban Storage in Tacoma Bought a unit from Urban Storage in Tacoma. Cleaned it out and went back for my deposit. No problem with unit being cleaned but woman working couldn't find my deposit. I was there for an hour while she called around. She talked to her boss who wanted me to sign the form stating I received my deposit back. I told her that wasn't happening until I got my deposit back. Woman had a terrible attitude and her boss was even worse. Deposit was finally located and I got it back. The customer service was horrible although the day I came in and paid for the unit, it was great as was the woman working.

Drove an hour and a half today to pick… Drove an hour and a half today to pick up a unit and the worker at the facilty admitted that they take the stuff left behind by other auction buyers and customers and stage units. I got a dresser with no drawers, turned so you couldn’t see it and a broken bed. The unit was set up perfectly to look great but everything was damaged or broken. This is the 2nd time in 2 weeks. Also, they don’t list them as manager specials to make you think it’s a tenants unit. Moove In Storage, Harrisburg, PA. This is illegal and should be investigated.

Nervous but Excited I was really nervous it being my first time participating in an auction , but everything was clear and I had a smooth transaction. Highly recommended

It was a decent experience It was a decent experience. I would say that a bit more information would be much better appreciated. Address of storage units, etc… in the original listing.