It was a decent experience It was a decent experience. I would say that a bit more information would be much better appreciated. Address of storage units, etc… in the original listing.

Cadillac experience here; smooth ride. Everything went 100% as smoothly as it possibly could for a first time buyer. I ABSOLUTELY LOVE the tex5ing feature to let you know you've been outbid. I'm a person that pays attention those messages more than alerts from apps. User friendly. You can tell that the designer put a lot of thought into making sure the user experience was top notch.

I wish we could go back to live… I wish we could go back to live auctions, but this service is very good. Pictures are good, easy to check out, and very accurate on its descriptions.

New customer Easy to sig n up very easy app to use… Easy to sign up very easy app to use extremely helpful staff at the Storage. Facility where I bought my unit easy To pay And efficient in sending my invoice

Bought a unit from Urban Storage in Tacoma Bought a unit from Urban Storage in Tacoma. Cleaned it out and went back for my deposit. No problem with unit being cleaned but woman working couldn't find my deposit. I was there for an hour while she called around. She talked to her boss who wanted me to sign the form stating I received my deposit back. I told her that wasn't happening until I got my deposit back. Woman had a terrible attitude and her boss was even worse. Deposit was finally located and I got it back. The customer service was horrible although the day I came in and paid for the unit, it was great as was the woman working.