Excellent experience Excellent experience. The lamp was broken when I opened the package, although there was no damage to the box itself. After contacting and submitting the picture, the claim was approved right away, Shipped contacted the seller, and arranged the replacement. Couldn't have gone better than that!

Won’t Buy From Businesses Who Use Shipped This has been a ridiculous, frustrating experience. I purchased something that was shipped using the app, and the item was never rendered to USPS. Shipped issued a refund, but that didn’t include the shield service OR the shipping fee. So I received no product AND no full refund.

It’s not the refund you expected!!! As far as I can tell, this is just one extra layer between the seller (that doesn’t want to stand by their products) and the shipper. You should be suspicious if a company uses this service. In my case I purchased the insurance for a nice cane. The package arrived but the merchandise was broken so I filed a claim. I did receive a refund for the merchandise but I didn’t get a refund for the shipping. So, I paid $10 for shipping and say $1 for the insurance for absolutely nothing. Remember, think twice before you decide to put an order into an online company that uses this vendor.

Highly recommend this company Highly recommend this company. I ordered a replacement part, wire frame, for my airdog X3, and added this insurance. The item arrived damaged. I filed a claim and attached 3 images. New item arrived in a few days. Easy and hassle free process. The item was &69, and the insurance fee was like $0.79. Peace of mind for your shipping.

Once again Once again, an item was delivered damaged, made contact with the company, item was replaced! Simple as that!