It’s not the refund you expected!!! As far as I can tell, this is just one extra layer between the seller (that doesn’t want to stand by their products) and the shipper. You should be suspicious if a company uses this service. In my case I purchased the insurance for a nice cane. The package arrived but the merchandise was broken so I filed a claim. I did receive a refund for the merchandise but I didn’t get a refund for the shipping. So, I paid $10 for shipping and say $1 for the insurance for absolutely nothing. Remember, think twice before you decide to put an order into an online company that uses this vendor.

Quick Response They were quickly responsive to refunding me for the damaged packaging and product. I supplied photos, of course. And, the merchant quickly made a new product so i would have it in time for event.

Service with an edge. I ordered some folding knives from Touch of Modern and when they arrived I noticed the blades were bent. I took photos showing the issue and sent them in. Before I knew it the purchase was refunded, amazingly fast. Shipped took prompt action resolving the situation almost to the point of it not happening.

A bottle in the original shipment was… A bottle in the original shipment was broken, and Shipped sent a replacement very quickly. The request process was direct and simple. Thank you!

I had a shipment that didn’t arrive I had a shipment that didn’t arrive. This team was quick to address the issue and, reimburse my purchase.