This company simply stole my money... This company simply stole my money in January and did not deliver anything. They ignore my emails, they fob me off on chat with promises of getting back to me and never do and then, to top it off, have the cheek to send me a customer satisfaction survey.

MYUS used to be a great company MYUS used to be a great company, but over the last 5 years it has fallen off of a cliff. Now I dread sending a package to them because of the following issues continue to arise and on an increasing basis: 1) Loss/ missing a package. 2) Damage to customer's items. 3) Incorrect numbers of items displayed for a package on the "My Suite" account page. 4) Incorrect item description. Most of the time you get a bunch of cryptic babble. 5) Completely wrong pricing entered, ie. even if an invoice is shipped, the workers that open the box just put whatever they think the item is worth. This can create an issue with customs when you're shipping overseas. 6) Complete disregard/ total apathy of what might happen to customers with an incorrect customs declaration as they will refuse to make changes to pricing. Other companies want you to fill the customs declaration. Perhaps a good class action will help correct their course.

Extortion at its finest Extortion at its finest. Once they have your package its the end of any customer service and when you complain they curtly offer to close your account knowing they have your package. It’s cheaper and safer to use FEDEX or similar directly. You can only contact a call centre if you have a problem not anyone actually able to assist you.

Positive 3+ years Experience I have been using this service for more than 3 years, as well a few others. To ship from USA to South Pacific Islands near Australia.. I have found MyUS offers the best service and shipping fees. No place is perfect, however my experience with shipping and customer service has been very good over the past 3+ years..If I was to give any negative, it would be that at times when a change or update needs to take place for something to change regarding a value or customs id it may take 1-3 days for the matter to be corrected.. MyUS is a very good service and they work hard to meet your needs as well comply to shipping rules. I have and do recommend their services.. and rates are about the best in the business of shipping..using FedEx, DHL,UPS and USPS.

Excellent Excellent. Makes the process of ordering goods not available in the UK from the US so easy. Delivery and customs are all handled by them. Bought 6 x New Balance Trainers from the US in wide. They consolidated the order as the vendor sent them out in multiple orders. They put them in one box. Arrived a week later.