Package lost Package lost The MyUS UK branch changed their warehouse address, so that packages sent to the old address are lost. Customer Service confirmed this but refused to pay the value of the lost package. A responsible company would have set up a 6- or 12-month forwarding service, and add a big note to the box warning of the address change. Instead, they sent an inconspicuous email that looked like the usual spam. Unprofessional. AVOID!

This company simply stole my money... This company simply stole my money in January and did not deliver anything. They ignore my emails, they fob me off on chat with promises of getting back to me and never do and then, to top it off, have the cheek to send me a customer satisfaction survey.

Absolutely horrendous company Absolutely horrendous company. Liars, cheaters and the support doesent give a crap. I ordered an item worth $220 and then they hit me with a ridicilous $240 shipping fee. After i paid they claim that the item cant be shipped because its glass (its plastic). I check if it is glass and the originial shipper denies it. Saying its plastic. They then say i need to pay for ”FedEx” instead of DHL. Which is a lie because i was in touch with both companies and they didnt have any problems with my package. MyUS then tries to make me pay even more for shipping and puts my order ”in review” for days on end so i cant even pay them what they ask for. The support completely ignores anything you say. They then tell me it cant be shipped because of this and that. Eventually i give up and tell them to discard the item because the shipper doesent accept refunds. They have done this to many people. If you read reviews on reviews.io you will see this. They keep expensive items and sell them for a profit. I have now waited a week for a refund, and they tell me it will arrive in 7-10 days from now. Absolutely horrible. Stay away at all cost.

Extortion at its finest Extortion at its finest. Once they have your package its the end of any customer service and when you complain they curtly offer to close your account knowing they have your package. It’s cheaper and safer to use FEDEX or similar directly. You can only contact a call centre if you have a problem not anyone actually able to assist you.

MyUS.com have made the impossible possible. MyUS.com have made the impossible possible . With the professional support rendered by your esteemed staff, am much grateful: that all my needs are covered. It's not the problems that you encountered but how you address it. MyUS.com is customer focused. All the best towards the end of 2023 and continued success in 2024 and beyond. Rgds Victor Cagampang , Msia.