I used myUS for the first time and for… I used myUS for the first time and for me it worked perfectly great. Received everything without any damage. Charging for weight instead of measurements is a big advantage compared to all the other services I used before. It makes things a lot easier. Please keep that up. Also paying duties up front worked great. I think some people here just did not understand how to declare customs correctly. Because for me there was no issue. On the website I also filled in the wrong amount at first but after double checking I got it right. So no problem at all with customs for me. The only little disadvantage is that it is lil bit unclear how much needs to be paid for shipping/customs until the payment is actually done. That should be displayed in a way right before shipping. But if myUS won't increase shipping rates, I will definitely keep using myUS in future. Because so far my first experience was very good. I hope they keep up the standard. For my part I can definitely recommend.

Package lost Package lost The MyUS UK branch changed their warehouse address, so that packages sent to the old address are lost. Customer Service confirmed this but refused to pay the value of the lost package. A responsible company would have set up a 6- or 12-month forwarding service, and add a big note to the box warning of the address change. Instead, they sent an inconspicuous email that looked like the usual spam. Unprofessional. AVOID!

Im very disappointed with this service Im very disappointed with this service. I now terminated my account. I ended up discarding all the items I had in their warehouse because it got more expensive to ship it to me than to buy new products and ship directly to me. This company is a scam. So in the end I chose to destroy the vinyl records they had that was mine instead of ship them to me. That tells a lot on how bad it is. The first batch of vinyls (8 records) coasted me 350 usd to ship from Myus.com. Totally ridiculous and way more expensive than the value of the records.

Extortion at its finest Extortion at its finest. Once they have your package its the end of any customer service and when you complain they curtly offer to close your account knowing they have your package. It’s cheaper and safer to use FEDEX or similar directly. You can only contact a call centre if you have a problem not anyone actually able to assist you.

MyUS.com have made the impossible possible. MyUS.com have made the impossible possible . With the professional support rendered by your esteemed staff, am much grateful: that all my needs are covered. It's not the problems that you encountered but how you address it. MyUS.com is customer focused. All the best towards the end of 2023 and continued success in 2024 and beyond. Rgds Victor Cagampang , Msia.