My shipments now get an 8 dollar sticker fee My shipments now get an 8 dollar charge for ion sticker??? For a watch with a dead batttery??!! Ridiculous! I did chat feature with no help, just told management will email me. I do not have any sticker option in my shipping preferences either. And if I try to email about it, no response for days and then a holding charge for a shipment? It's getting ridiculous

MYUS used to be a great company MYUS used to be a great company, but over the last 5 years it has fallen off of a cliff. Now I dread sending a package to them because of the following issues continue to arise and on an increasing basis: 1) Loss/ missing a package. 2) Damage to customer's items. 3) Incorrect numbers of items displayed for a package on the "My Suite" account page. 4) Incorrect item description. Most of the time you get a bunch of cryptic babble. 5) Completely wrong pricing entered, ie. even if an invoice is shipped, the workers that open the box just put whatever they think the item is worth. This can create an issue with customs when you're shipping overseas. 6) Complete disregard/ total apathy of what might happen to customers with an incorrect customs declaration as they will refuse to make changes to pricing. Other companies want you to fill the customs declaration. Perhaps a good class action will help correct their course.

Package lost Package lost The MyUS UK branch changed their warehouse address, so that packages sent to the old address are lost. Customer Service confirmed this but refused to pay the value of the lost package. A responsible company would have set up a 6- or 12-month forwarding service, and add a big note to the box warning of the address change. Instead, they sent an inconspicuous email that looked like the usual spam. Unprofessional. AVOID!

MyUS.com have made the impossible possible. MyUS.com have made the impossible possible . With the professional support rendered by your esteemed staff, am much grateful: that all my needs are covered. It's not the problems that you encountered but how you address it. MyUS.com is customer focused. All the best towards the end of 2023 and continued success in 2024 and beyond. Rgds Victor Cagampang , Msia.

Avoid Hidden fees and wrong allocation of items in packages. Extremely expensive to ship from US to Europe. A package worth ca. 270 Euro would cost ca. 100 Euro more, which would also increase the tax massively. In the end one pays 450-500 Euro for items you can get cheaper in Europe… Try other companies, they might be cheaper…