Absolutely horrendous company Absolutely horrendous company. Liars, cheaters and the support doesent give a crap. I ordered an item worth $220 and then they hit me with a ridicilous $240 shipping fee. After i paid they claim that the item cant be shipped because its glass (its plastic). I check if it is glass and the originial shipper denies it. Saying its plastic. They then say i need to pay for ”FedEx” instead of DHL. Which is a lie because i was in touch with both companies and they didnt have any problems with my package. MyUS then tries to make me pay even more for shipping and puts my order ”in review” for days on end so i cant even pay them what they ask for. The support completely ignores anything you say. They then tell me it cant be shipped because of this and that. Eventually i give up and tell them to discard the item because the shipper doesent accept refunds. They have done this to many people. If you read reviews on reviews.io you will see this. They keep expensive items and sell them for a profit. I have now waited a week for a refund, and they tell me it will arrive in 7-10 days from now. Absolutely horrible. Stay away at all cost.

Quite satisfied I used these guys a handful of times to forward parcels from the US to Greece, including 3 or 4 times recently. I am surprised by all these negative reviews. Overall, I can't complain about the service; the pricing is quite reasonable. I will use them again.

MYUS used to be a great company MYUS used to be a great company, but over the last 5 years it has fallen off of a cliff. Now I dread sending a package to them because of the following issues continue to arise and on an increasing basis: 1) Loss/ missing a package. 2) Damage to customer's items. 3) Incorrect numbers of items displayed for a package on the "My Suite" account page. 4) Incorrect item description. Most of the time you get a bunch of cryptic babble. 5) Completely wrong pricing entered, ie. even if an invoice is shipped, the workers that open the box just put whatever they think the item is worth. This can create an issue with customs when you're shipping overseas. 6) Complete disregard/ total apathy of what might happen to customers with an incorrect customs declaration as they will refuse to make changes to pricing. Other companies want you to fill the customs declaration. Perhaps a good class action will help correct their course.

Positive 3+ years Experience I have been using this service for more than 3 years, as well a few others. To ship from USA to South Pacific Islands near Australia.. I have found MyUS offers the best service and shipping fees. No place is perfect, however my experience with shipping and customer service has been very good over the past 3+ years..If I was to give any negative, it would be that at times when a change or update needs to take place for something to change regarding a value or customs id it may take 1-3 days for the matter to be corrected.. MyUS is a very good service and they work hard to meet your needs as well comply to shipping rules. I have and do recommend their services.. and rates are about the best in the business of shipping..using FedEx, DHL,UPS and USPS.

I could not get my package sent to me I could not get my package sent to me. They keep asking for my invoice each time i make an enquiry. I sent an invoice to them over 8 times and they keep asking for an invoice. At the same time they keep attempting to charge my card without giving an update on my package. This went on for 3 months. They just keep attempting to charge my card details almost everyday. I have decided to block any transaction that comes from them form my card issuer. The last time i made an enquiry was just today and the customer service was asking of my invoice again and she said they do not have any copy of my invoices with them. (After 3 Months) MYUS is a SCAM!!!