Package lost Package lost The MyUS UK branch changed their warehouse address, so that packages sent to the old address are lost. Customer Service confirmed this but refused to pay the value of the lost package. A responsible company would have set up a 6- or 12-month forwarding service, and add a big note to the box warning of the address change. Instead, they sent an inconspicuous email that looked like the usual spam. Unprofessional. AVOID!

Total scam Total scam. I do not have enough words to describe this terrible service to siphon money out of you. But I can only say one thing - do not contact them ever!

Positive 3+ years Experience I have been using this service for more than 3 years, as well a few others. To ship from USA to South Pacific Islands near Australia.. I have found MyUS offers the best service and shipping fees. No place is perfect, however my experience with shipping and customer service has been very good over the past 3+ years..If I was to give any negative, it would be that at times when a change or update needs to take place for something to change regarding a value or customs id it may take 1-3 days for the matter to be corrected.. MyUS is a very good service and they work hard to meet your needs as well comply to shipping rules. I have and do recommend their services.. and rates are about the best in the business of shipping..using FedEx, DHL,UPS and USPS.

Extortion at its finest Extortion at its finest. Once they have your package its the end of any customer service and when you complain they curtly offer to close your account knowing they have your package. It’s cheaper and safer to use FEDEX or similar directly. You can only contact a call centre if you have a problem not anyone actually able to assist you.

Quite satisfied I used these guys a handful of times to forward parcels from the US to Greece, including 3 or 4 times recently. I am surprised by all these negative reviews. Overall, I can't complain about the service; the pricing is quite reasonable. I will use them again.