Extortion at its finest Extortion at its finest. Once they have your package its the end of any customer service and when you complain they curtly offer to close your account knowing they have your package. It’s cheaper and safer to use FEDEX or similar directly. You can only contact a call centre if you have a problem not anyone actually able to assist you.

This company simply stole my money... This company simply stole my money in January and did not deliver anything. They ignore my emails, they fob me off on chat with promises of getting back to me and never do and then, to top it off, have the cheek to send me a customer satisfaction survey.

Avoid Hidden fees and wrong allocation of items in packages. Extremely expensive to ship from US to Europe. A package worth ca. 270 Euro would cost ca. 100 Euro more, which would also increase the tax massively. In the end one pays 450-500 Euro for items you can get cheaper in Europe… Try other companies, they might be cheaper…

I could not get my package sent to me I could not get my package sent to me. They keep asking for my invoice each time i make an enquiry. I sent an invoice to them over 8 times and they keep asking for an invoice. At the same time they keep attempting to charge my card without giving an update on my package. This went on for 3 months. They just keep attempting to charge my card details almost everyday. I have decided to block any transaction that comes from them form my card issuer. The last time i made an enquiry was just today and the customer service was asking of my invoice again and she said they do not have any copy of my invoices with them. (After 3 Months) MYUS is a SCAM!!!

Don't ever let your parcel arrive here!!!! Don't let your parcel get shipped to here! I used the UK part of the website. once it arrived at the suit, they told my my parcel wouldn't be able to leave the uk, because it had dangerous goods in it (perfume). if they would've told me this on forehand, I would've never ordered it. if I wanted to return it, it would cost me 8 dollars. I tried to let them send it to a pick up point in central London, because I would be there next month. they don't offer that service. so now I don't have my package and I have to return it to the seller to get my money back.