Excellent Excellent. Makes the process of ordering goods not available in the UK from the US so easy. Delivery and customs are all handled by them. Bought 6 x New Balance Trainers from the US in wide. They consolidated the order as the vendor sent them out in multiple orders. They put them in one box. Arrived a week later.

Absolutely horrendous company Absolutely horrendous company. Liars, cheaters and the support doesent give a crap. I ordered an item worth $220 and then they hit me with a ridicilous $240 shipping fee. After i paid they claim that the item cant be shipped because its glass (its plastic). I check if it is glass and the originial shipper denies it. Saying its plastic. They then say i need to pay for ”FedEx” instead of DHL. Which is a lie because i was in touch with both companies and they didnt have any problems with my package. MyUS then tries to make me pay even more for shipping and puts my order ”in review” for days on end so i cant even pay them what they ask for. The support completely ignores anything you say. They then tell me it cant be shipped because of this and that. Eventually i give up and tell them to discard the item because the shipper doesent accept refunds. They have done this to many people. If you read reviews on reviews.io you will see this. They keep expensive items and sell them for a profit. I have now waited a week for a refund, and they tell me it will arrive in 7-10 days from now. Absolutely horrible. Stay away at all cost.

I used myUS for the first time and for… I used myUS for the first time and for me it worked perfectly great. Received everything without any damage. Charging for weight instead of measurements is a big advantage compared to all the other services I used before. It makes things a lot easier. Please keep that up. Also paying duties up front worked great. I think some people here just did not understand how to declare customs correctly. Because for me there was no issue. On the website I also filled in the wrong amount at first but after double checking I got it right. So no problem at all with customs for me. The only little disadvantage is that it is lil bit unclear how much needs to be paid for shipping/customs until the payment is actually done. That should be displayed in a way right before shipping. But if myUS won't increase shipping rates, I will definitely keep using myUS in future. Because so far my first experience was very good. I hope they keep up the standard. For my part I can definitely recommend.

Worst experience ever!!! Worst experience ever! Worst service ever! They write different prices from the actual price, and because of this, I've been asked to pay tax! In WhatsApp, they will get back to you after 10 hours, but if you do not respond within 5 minutes, they will close the ticket! I deleted their numbers and website and want nothing from them any more!

Total scam Total scam. I do not have enough words to describe this terrible service to siphon money out of you. But I can only say one thing - do not contact them ever!