Ship Smart Inc.

783 Rio Del Mar Blvd Suite 9, 95003, Aptos, United States
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4.50
Based on 20 Reviews

5

85.00%

4

0.00%

3

5.00%

2

0.00%

1

10.00%
About Ship Smart Inc.

The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.

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Pat
GB

Great Company. Extremely good communication from the first to the final contact. Employees at both ends were professional, informative and pleasant. My table arrived in perfect condition and the fellows at the destination brought it inside and placed it for me. They even showed me how to contact them or make a claim if I found an issue after the delivery -- I did not. Yippee!

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Susan Hurley
GB

Highly Recommend Our Ship Smart experience was excellent. We found their team to be responsive, professional, and they performed as agreed. We paid the extra amount to have the items moved into the house, unwrapped, and the wrapping materials were then removed from the house by the moving team. Ours was a small move from Amelia Island, FL to Chicago, IL. Small, but the items were precious to my mother. Most important was a 110 year old wicker tea cart. We even included a note that said "please treat this like your favorite great grandmother". The tea cart arrived in perfect condition, as well as the other furniture and boxes we packed. Honestly, it could not have gone more smoothly.

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Jacqueline
GB

Service excellence Your company is amazing! From my very first interaction on the phone with your service rep the awesome experience began. Fast, efficient, friendly, seamless service. Had to move my senior parents from NY to my home in VA and arrangements needed to be made during a one week visit to help my mom care for my dad who had a serious fall. I was put in contact with your company, boxes picked up, all within the same week of my visit. The excellent service experience continued when I was contacted to arrange for my boxes to be delivered to their new home. The delivery staff were all great!!! I cannot thank your company enough for making a stressful situation very easy. Thank you, thank you, thank you from the bottom of my heart. What you do day in and day out is so very much appreciated.

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Diane Howard
GB

SO many great things to say about Ship Smart! SO many great things to say about Ship Smart! The team I worked with was responsive, courteous, knowledgeable and professional. They had great attention to detail and follow-up. Their subcontractor who picked up and packaged my large elliptical trainer was right on time and got the job done. The delivery to my daughter went flawlessly. The team provided great communication from start to finish so I never had to worry.

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Justin Wallin
GB

I had a small shipment (2 antique… I had a small shipment (2 antique tables and some assorted antique items) that Ship Smart shipped for me from California to the East Coast. They were highly professional, easy to work with and personable as well. Very easy process and great people to work with. Highly recommend them.

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