Impossible to reach, terrible customer service I’ve had a terrible experience at Self Storage 1- The customer service is the worst I’ve ever seen. There’s no way to contact the office directly, instead I’ve had to call the phone number, leave a message, and wait around hoping for a call back. They’re uncommunicating and purposefully misleading. I’m still waiting for a response to confirm that they will stop charging me for a unit I moved out of months ago.

Many Parking issues in garage !!!! Many Parking issues in garage !!!! One of two doors replaced when broke took too long to replace than the new door broke again. You closed the south entrance which caused more parking problems. Limits alternative exit when four cars are inside or three cars in a truck. Thanks please reevaluate your parking spaces. Clients sometimes need more time when moving things in and out so more space would help or rules that people renting space for their do not in front but their garage storage space,

Title: Title: A Gentle Spirit/with genuine customer care. The young lady that I speak to, is very respectful, kind, customer friendly, and patient. Although I can't see her, she seems to wear a smile whether she calls me, or I call her, she is always pleasant.

Ciera Humphrey, at the front desk, was SO helpful!! Ciera Humphrey at the desk was excellent in assisting me during the move out process. She worked quickly and efficiently when providing me with the paperwork to fill out in order to move out of my unit. She was very clear and articulate on the terms of the move out and the refund process. The best service I could have received during this process. I would recommend anyone to use Self Storage 1 in the future, especially with Ciera running the desk.

Highly recommend SelfStorage 1 - Lincoln Park Everything from finding and securing a unit (including setting up billing and insurance), to actual storage during the summer, (it was for our college student while she was home here in CO for the summer), to move-out day, the final check-out, went so smoothly and seamlessly. The front desk staff members are FANTASTIC - professional, friendly, efficient - keep up the great work! Should we need to store things again, we'll be back. A couple more things: The security and climate controlled environment are/were also excellent.