My storage experience at Self Storage 1 was excellent! My storage experience at Self Storage 1 on Elston St. in Chicago was excellent! The unit and building were clean and easy to access. The elevators are a bit slow but are very convenient along with the available carts for loading and unloading. The staff was always friendly and helpful. Ciara was especially helpful with our move out. Thank you for everything and I would definitely recommend the Self Storage 1 on Elston in Chicago to friends, and I would use them again for any future storage needs.

So helpful with the paperwork! -

Excellent service I have had a unit for many years at this building and the staff is excellent! They are very professional and helpful.

Title: Title: A Gentle Spirit/with genuine customer care. The young lady that I speak to, is very respectful, kind, customer friendly, and patient. Although I can't see her, she seems to wear a smile whether she calls me, or I call her, she is always pleasant.

Impossible to reach, terrible customer service I’ve had a terrible experience at Self Storage 1- The customer service is the worst I’ve ever seen. There’s no way to contact the office directly, instead I’ve had to call the phone number, leave a message, and wait around hoping for a call back. They’re uncommunicating and purposefully misleading. I’m still waiting for a response to confirm that they will stop charging me for a unit I moved out of months ago.