This is one of the best Storage with a wonderful staff. This is one of the best Storage facilities in Chicago. They really helped me, and make each process very simple. They showed me multiple units, and treated me with great service above and beyond. The whole team of women there are amazing. I had a bad experience there under the previous management, but they switched management a few years back and they have been truly spectacular. The fact that you can use the truck for free when renting a storage from them is wonderful.

Title: Title: A Gentle Spirit/with genuine customer care. The young lady that I speak to, is very respectful, kind, customer friendly, and patient. Although I can't see her, she seems to wear a smile whether she calls me, or I call her, she is always pleasant.

I love the culture of EXCELLENCE! Excellent customer service! Everyone in the office was helpful and friendly. All emails were answered promptly. Communication was clear and to the point. Loved my experience. Will use Self Storage 1 again!

Billing For whatever reason, this company cannot issue monthly invoices anymore. In February, I requested the invoices for December 2021 & January 2022. I received 20 emails, which all had an invoice for October. When I asked them again to send the correct invoices. They had no reply. Now I need the invoices for February & March 2022!

I would say it’s an okay experience I would say it’s an okay experience. I didn’t get my original 50 percent discount for the first three months since booking online and had to call and let them know I was charged full price which thankfully I had enough funds in account to take care of. One of the garage doors was broken for move in and a number of people were moving in at same time which became chaotic.