This is one of the best Storage with a wonderful staff. This is one of the best Storage facilities in Chicago. They really helped me, and make each process very simple. They showed me multiple units, and treated me with great service above and beyond. The whole team of women there are amazing. I had a bad experience there under the previous management, but they switched management a few years back and they have been truly spectacular. The fact that you can use the truck for free when renting a storage from them is wonderful.

I love the culture of EXCELLENCE! Excellent customer service! Everyone in the office was helpful and friendly. All emails were answered promptly. Communication was clear and to the point. Loved my experience. Will use Self Storage 1 again!

Impossible to reach, terrible customer service I’ve had a terrible experience at Self Storage 1- The customer service is the worst I’ve ever seen. There’s no way to contact the office directly, instead I’ve had to call the phone number, leave a message, and wait around hoping for a call back. They’re uncommunicating and purposefully misleading. I’m still waiting for a response to confirm that they will stop charging me for a unit I moved out of months ago.

Excellent experience Excellent experience. This is the second time I have rented from Self Storage 1. Bianca and Shounice were so helpful in assisting me with picking the right unit and ensuring all my questions were answered.

I would say it’s an okay experience I would say it’s an okay experience. I didn’t get my original 50 percent discount for the first three months since booking online and had to call and let them know I was charged full price which thankfully I had enough funds in account to take care of. One of the garage doors was broken for move in and a number of people were moving in at same time which became chaotic.