Good service, dishonest pricing The good: for a broker, they are responsive, good communication, a driver was assigned two days out, picked up on time, delivered quickly and without incident. The bad: my final price was 65% higher than the quote and the contract. The lowball quote that’s presented as contract price is a dishonest sales tactic. By the time we found out (several days out from the pickup date) it was too late to change horses and we had little choice but to agree to a higher price. And the extra cost from the driver for “loading the car more than 100lbs” at the time of the pickup when we had no choice is not great either. I would not use them again.

Great and responsive!! Felicia was great and responsive with finding a driver for us immediately within the same day when another company failed to deliver after waiting for 4 days. I got my car literally the night after. It was traveling from NY to Tampa, FL and was in great condition! Felicia answered immediately and took care of everything making sure the car was picked up and dropped off safely. Thank you again! Highly recommended!!

Responsive & Service Oriented Not only was the scheduling team extremely responsive, but the carrier was also prompt, helpful, and patient at every stage. The delivery of our vehicle was less than 24 hours from pick-up. In fact, the pick-up was within 2 hours of signing the contract! The pricing was fair and the team was flexible. If I could only take off 1/2 of a ⭐️ instead of a whole ⭐️ I would. The only thing I’d offer advice for would-be users is set the time off without distractions to focus on logistics needs. The team is responsive and persistent when trying to wrap up the deal and will answer every question you have and meet your concerns at every moment. The challenge for the buyer is balancing the urgency for booking with your own schedule and demands. I struggled with back to back calls to clarify information and slow the agent down while also working and it became irritating at one point. Clearly, we got beyond that issue! Save yourself a headache and take the time you need to focus on logistics.

Can't recommend them Don’t be under the illusion that this is a full service shipping company. They are simply a broker working out of a residential area in Texas. They make quotes, find random drivers around the US, take your deposit and get you to sign a contract. Our pickup was scheduled for Wednesday and we didn’t hear anything from the driver that day. After numerous calls and emails, they claimed the driver wasn’t responding to their messages. It took 4 more days to find a new driver. Once it was sorted out, the actual shipping process with the driver was good, and the car showed up in good condition. Better customer service and communication would have made the experience better.

Provide a quote, then double it! That makes good business sense! Why would a company provide a really low quote, only to then come back and double it? I'll tell you why: To get your commitment, and once they have your name on the dotted line, they can charge you whatever they want. Once you are under contract, they can jack up the price, and if you complain or refuse to let them get away with it, they threaten you and charge you or cancellation fee of $200. That is no way to treat customers, and certainly no way to keep them. What a joke! I'll never use these guys again, and you shouldn't either. Steer clear of these crooks!