Paid huge amount for shipping never sent ***anyone who has issues should do a chargeback on their credit card enough of those and their merchant provider will boot them*** Paid shipping and urgent processing fee shipping was booked 1 with DHL other with FedEx but parcels never handed over to them. No response from planetexpress. ***you only asked for that information after this review and neither DHL or fedex have received the parcels as I have checked with them. Both couriers have my details

great service great service! the package arrived to my country safely, with no breaking even if it was a fragile item

They are quite good most of the time… They are quite good most of the time but crap always happens when I ship stuff via asendia. I was expecting a package in Nov but up until now it has never shown up even though it says delivered on the system? The tracking number is UY300396678FR.

Best support, 10/10 I don’t usually write reviews on Trustpilot, but this time I feel compelled to do so. I’m giving Planet Express top marks for their incredible accuracy, customer care, and above all, their customer-friendly approach and amazing support. They are patient (with an old fool like me), friendly, QUICK, and most importantly - personal! Unlike Amazon’s dreadful AI robot support, you quickly get in touch with a real PERSON who kindly assists you - shout out to Sarina. My deepest thanks and appreciation. 10/10.

Nice and easy Overall experience was pretty good. I used the "Buy for me" to order some items from costco US that UK don't stock. Pretty simple, you add your items, how much they are and click order, it asks for the money upfront which is fine and off it goes. The only gripe I found was that from ordering to them ordering for me took about 2 weeks give or take, and in that time the status was a blank "pending" so wasn't 100% clear if I had done it all correctly or I had missed something. Once they had received the package everything else was super simply, plenty of shipping options and I chose the standard USPS which wasn't expensive. All in all can't really fault the process, even with their warnings of delays due to covid (probably update the site) it arrived quicker than expected.