Worthless Service I tried shipping one package and after nearly a month it is still being held by customs in Costa Rica and planet express is worthless. Their shipping costs must also be up charged. It’s a total rip-off why use an intermediary if they offer no assistance in getting your packages to you? A total waste of money!

seamless experience… I have had the most seamless experience with Planet express. They have a very systematic process of freight forwarding. Without planet express l wouldn’t not be able to get the health supplements that are not available in my country. The only reason l haven’t given 5 stars is because l think they haven’t yet reached their full potential yet, l think they should open more global tax free warehouses, for example in Dubai. Overall Planet Express is great!

Paid huge amount for shipping never sent ***anyone who has issues should do a chargeback on their credit card enough of those and their merchant provider will boot them*** Paid shipping and urgent processing fee shipping was booked 1 with DHL other with FedEx but parcels never handed over to them. No response from planetexpress. ***you only asked for that information after this review and neither DHL or fedex have received the parcels as I have checked with them. Both couriers have my details

I paid for insurance I have not received an item shipped over 4 months ago, paid insurance and Planet Express couldn't care less... I paid for insurance for an item sent on 22 Sep 2023. Planet express will only open a claim after 30 working days. I opened a claim on 8 November and they have ignored most my except except this one which I received on 15 Jan 2024: "Hello, The claim opened on package BI is currently still pending. Unfortunately this courier has slow processing times and takes time before concluding their investigation and providing compensation. We will send a communication for the status of this claim. Will respond back to you as soon as more information is provided. " I am happy to share and forward all correspondence but I have not received an item shipped over 4 months ago, paid insurance and they couldn't care less.

select DHL for fast experience Amazing company as I've used only them over the years. I even tried out 2 different methods for shipping to an European country, both worked, but I just love DHL because they are way quicker by getting me a package sent in barely three working days! I tried other shipping companies, I will stick with this one! By the way, I'd recommend their yearly paid account option if you get regular packages sent to you.