Worthless Service I tried shipping one package and after nearly a month it is still being held by customs in Costa Rica and planet express is worthless. Their shipping costs must also be up charged. It’s a total rip-off why use an intermediary if they offer no assistance in getting your packages to you? A total waste of money!

Absolute killer service Absolute killer service: Fast, affordable and reliable. Lots of options for shipping. Never had any issues. A minuscule inconvenience I have is opening photographs of my received packages on Safari or Brave on my desktop when im logged in on Planet Express. That's my only advice for improvement. Overal I'm a happy customer.

Slow to arrange hand off for shipping Paid for a mailbox to consolidate shipment from Amazon to send to family in Colombia. Shipments arrived and photos uploaded- all good there. The problem begins when you ship- its been two weeks and the shipper has not received my package from planet express. Last week I was assured my package would be handed off to them by today- no such luck. Stay away- I will figure out a more efficient way to ship next time- updated after Planet Express response/ email: they apparently don’t know what happened to my shipment. Supposed to have been handed off to shipper 2/1 but no updates as of yet. STAY AWAY!!!!

Excellent Service The best prices, amazing support through live chat, also connection to a real person. I used Postal Office - Fully Tracked and it took around 15 days to deliver to Europe, so everything 10/10.

I paid for insurance I have not received an item shipped over 4 months ago, paid insurance and Planet Express couldn't care less... I paid for insurance for an item sent on 22 Sep 2023. Planet express will only open a claim after 30 working days. I opened a claim on 8 November and they have ignored most my except except this one which I received on 15 Jan 2024: "Hello, The claim opened on package BI is currently still pending. Unfortunately this courier has slow processing times and takes time before concluding their investigation and providing compensation. We will send a communication for the status of this claim. Will respond back to you as soon as more information is provided. " I am happy to share and forward all correspondence but I have not received an item shipped over 4 months ago, paid insurance and they couldn't care less.