BE VERY WARY OF USING FREIGHTCENTER Our customer shipped a crate of equipment back to us. They dropped it off at the Roadrunner Terminal and had the Terminal Manager sign and write their phone number on the FreightCenter shipping document. They lost the crate roughly 9 months ago. We made a claim through FreightCenter and they have largely ignored us. They say they spoke with the terminal manager and nothing was ever dropped off so there is no claim. What we would like most is to get our equipment back but FreightCenter says even though we have sent them all of the documentation they have repeatedly come back saying we don't have documentation. It is very frustrating and disappointing to have them constantly shift the blame and take no responsibility for the problem. They taught the fact that they carrier full insurance so that if anything happens you are covered - this is blatantly untrue. If they actually had insurance this issue could have been resolved months ago. BE VERY WARY OF USING FREIGHTCENTER, THEY DO NOT STAND BEHIND THEIR WORD AND WILL NOT HELP YOU IF THERE IS A PROBLEM WITH YOUR SHIPMENT. After review of FreightCenter's response I would like to add that FreightCenter was paid in full for the shipment that was lost and very conveniently cannot seem to help in any useful way - but at least they made money so why should they care?

Find a competent carrier I had three pallets of freight, all well organized, shrink wrapped and banded. All three pallets had been dropped, and one, containing metal file cabinets, had obviously had extremely heavy objects dropped on top of it, causing dents so deep in the top that it is now impossible to open. The contents will now have to be removed by using a grinder to cut the tops of the file cabinets off. One item was also missing from that pallet. There was a report of transit damage to an intermediate freight center, but I was not informed until I called and asked. I never saw the report. The response from ABF, after my sending damning photo documentation, was a query about the estimated weight of the damaged objects. I received a check for $20.00.

The Shipment Time Frame The Shipment Time Frame! The time frame they give is never the correct window! My company was in dire need of equipment and they set a delivery date only to change it that very day!

Sergio is great to work with Been working with FreightCenter for over 5 years. Only do periodic shipping but they have always been able to provide good service at a discount to our company rates. Sergio Arenas is always available to help, even on his day off during our last high value dedicated truck shipment. Went smoothly without a hitch.

Abe is the best at Freight Center Abe is the best! He communicates well, follows up, goes the extra mile to assist and support, and works like he’s your personal assistant or staff member to handle your shipping needs. In fact, he’s better than some shipping managers I’ve hired for my company in the past that worked in my warehouse and were on my payroll. You are in great hands if you work with Abe!