First Time LTL Customer - Great Experience As a first time LTL customer with a shipment of electronics from Georgia to Michigan, I was unfamiliar with the process. The FreightCenter team assisted and provided me a alternative shipment quote that was 50% less than on the automated online tool. They chose ABF Freight to move my goods. The goods arrived in 3 days, on time and in good order. The ABF Freight team was also a top notch team providing daily updates and calling me to set up a delivery. The delivery driver was courteous and a real pro. He arrived on time and he negotiated the narrow access passage to my facility and move my freight with a pallet jack into my storage facility. All in all, it was a very positive experience and I will return to FreightCenter for my next shipment.

We hired this company to ship… We hired this company to ship equipment, told us they could, even gave me the perfect description of what the package was exactly, the company they hired got there and said they couldn't do it. Provided no proof or details as to why. FreightCenter called us back to charge us nearly double what the first freight company said so we hired someone else. Now this lying company is charging 20% to cancel because of their incompetency!!!! I would strongly recommend looking elsewhere!!!! Rebecca in customer service who says she's a manager is just as incompetent!!!!!!!!!!

With Chris Holders assistance the… With Chris Holders assistance the process of booking my freight was seamless. Chris was concise, efficient. and very helpful. I will return to FreightCenter the next time I need to ship LTL.

Find a competent carrier I had three pallets of freight, all well organized, shrink wrapped and banded. All three pallets had been dropped, and one, containing metal file cabinets, had obviously had extremely heavy objects dropped on top of it, causing dents so deep in the top that it is now impossible to open. The contents will now have to be removed by using a grinder to cut the tops of the file cabinets off. One item was also missing from that pallet. There was a report of transit damage to an intermediate freight center, but I was not informed until I called and asked. I never saw the report. The response from ABF, after my sending damning photo documentation, was a query about the estimated weight of the damaged objects. I received a check for $20.00.

Outstanding Customer Service Carmen is fantastic! She is the type of employee I would hire on my team if I had my own business. She is extremely friendly and knows what she is doing. Freight Center is blessed to have Carmen on the team. She needs to be recognized!!!! Give her a raise