SUCH AN UNPROFESSIONAL SERVICE! STAY AWAY IF YOU VALUE YOUR PARCEL, MONEY AND TIME. unprofessional service. they never know when they will collect. Ive been told that all pick up and delivery confirmations are just estimates and been told the old ''terms and conditions'' BS! .they took payment , they emailed me the collection day but it never happened. they blame some third party company(in this case dhl) for their incompetence. STAY AWAY, THIS IS A ''ROMANIAN STYLE'' COURIER COMPANY AND SHOULD NOT BE TRUSTED IN ANY WAY. USE A DECENT SERVICE LIKE ROYAL MAIL OR DHL DIRECLY INSTEAD !SUCK A SHAME THIS COWBOYS ARE STILL ON THE MARKET...

Very bad experience Very bad experience. The last two deliveries sent was a Samsung tv 43” went missing and a PlayStation 4 and a Delonghi coffee machine was stolen from their original boxes. In Romania I’ve been to the police but in England I wrote to Small Court, which is a gov.uk site and made a complain . Paid £35 and they mediate the issue. I recommend to everyone who had a bad experience with Eastlines to do that.Don’t let them. They supposed to be responsible for they service and answer for they mistakes. eastline termeni si conditii Make a money claim online on gov.uk

Company offers no refund for undersized packages Company quotes terms and conditions as to why they refuse to refund £80+ from a £200+ order where the items were measured correctly but the weight was less than declared. They would have charged me extra tax if the parcel was heavier so why not give the customer back their money to make it fair? No coupon for future use given, no refund. I'm pretty much going to look elsewhere for the rest of the items I was planning on sending home with another company that's not a thief. Lost a future customer and I hope this review will open up other people's eyes about the kind of business you run. 1/5 stars.

DO NOT USE AS THEY WILL DESTROY YOUR… DO NOT USE AS THEY WILL DESTROY YOUR PARCELS AND WONT EVEN ANSWER TO YOUR EMAIL. This is a very bad company who don't care about anything but to take your money. After 2 months of fighting to get an answer from them because they destroyed and stolen a lot of items from my parcels, they did not even apologise not to mention to offer a compensation. Typical Romanian horrible company.

AVOID AVOID AVOID !!! AVOID AVOID AVOID !!! We've retreated back to Romania and chose this company purely of costs reasons. Couldn't make a bigger mistake, 12/13 single carton boxes, few with extra protection and stretch film wrapped got to destination absolutely battered! Other few bags of clothes in vacuumed plastic bags have arrived torn as if they went through a war zone! DO NOT BE FOOLED by the cost aspect of the expedition, whatever small or big! They will bring your glass chipped and your fragiles absolutely battered and upside down! Eastlines only after your money given you have a large pick up, they will only tell you rough guidelines of T&Cs! Romanian end of the courier have no idea of what they're on about with lost items, already been delivered with local branch but deemed lost with main hub! AMATEURS! DO NOT USE AS INTERNATIONAL MOVERS! MASSIVE MISTAKE!