DO NOT USE THESE MOVERS DO NOT USE THESE MOVERS! BEWARE! PLEASE READ BEFORE HAVING THEM MOVE YOUR STUFF! NIGHTMARE MOVERS!!! Upon doing my research on multiple moving company’s, and before signing any contracts with Black Bear Moving and Storage INC, they PROMISED a seamless and stress free move. THAT WAS A LIE! Working with Black Bear Moving company has been one of the WORST experiences in my entire life. For starters at pick up of my belongings the drivers were 5 HOURS LATE! I was given a window between 12-4pm and Driver did not show up until around 9pm. Given the runaround that the truck was only 30 mins away every time I called for an update. Costumer service is also AWFUL, one gentlemen in particular Name Robert was extremely RUDE and DISRESPECTFUL. Being yelled at by a customer service representative is UNACCEPTABLE from my perspective. Upon delivery of my items the driver did NOT notify me that he was driving an 18 wheeler, there for no access was available. The Driver who was very unwilling to help and seemed to be in a rush to ditch my belongings gave me two options to unload my stuff to another truck, where he would just transfer over to another truck and leave WITHOUT DROPPING OFF MY ITEMS TO MY DOOR AND ASSEMBLING MY ITEMS AS PROMISED IN THE POLICY. Or The second option was that he was going to take my items to a storage facility in which I would be responsible to get my items to my house myself. I would also have to pay an ADDITIONAL 300 dollar fee. I decided on option one the driver loaded a UHAUL TRUCK THAT I RENTED AND LEFT. Leaving me to unload the truck MYSELF AND ASSEMBLE MY FURNITURE. ALL BOXES WERE ALL SMASHED AND TORN ON THE EDGES. Mind you that none of this INFORMATION IS DISCLOSED TO THE CUSTOMER NOR WRITTEN ON THE POLICY! OVERALL HORRIBLE COSTUMER SERVICE EXPERIENCE AND NIGHTMARE MOVE. BEWARE! This company is full of LIES. They will not take care of you’re belongings! They only care about your Money!

This is the worst company This is the worst company, along with Allegiance Moving and Storage. I wish I could leave negative stars. I booked through Allegiance Moving and Storage which a broker, keeping companies like Black Bear Moving and Storage in business. Allegiance and such brokers (all in Florida, it seems) are required by the FMCSA to publish lists of movers that they work with - but if you go to that page, it requires a password to log in. So we didn't know it was Black Bear Moving and Storage until the day before our move. Alex M and Victor Diaz manned the phone lines for Black Bear and Ashely from Allegiance chimed in to haggle with us. Sam, the driver and agent who never signed his name on the bill of lading, did the work of telling us that our cubic feet, and thus our price, was twice what Allegiance had quoted us with a BINDING ESTIMATE. The whole purpose of a binding estimate is that it doesn't change. Here's their approach: Allegiance gives the customer an online quote that is seriously under what it would cost. You can look online for approximate cubic feet for a two bedroom, studio, etc... once they have worn you down over the price - the smarter people walk away and have time to get another company or a pod, but if you need to leave by a specific date, you are not going to be able to drop a move. Then, exhausted from haggling, it's shockingly easy to just sign where "Sam" says. Always go for full insurance. Always. Once our things were loaded, we were told 8-14 days. Allegiance had said 5-7. The contract says 30 business days. It also says that by signing the original contract with Allegiance that the customer waived the right to an on-site inventory, which, by law, the local moving company is required to do if registered with the FMCSA, which both companies are. Up until now, this was on me - rushed and not realizing I was getting scammed. But when we needed our things and I realized that I messed up - it does say 30 business days, I realized that I needed to get a uhaul and get our work materials to our new home to be able to do our jobs. I didn't initially ask for money back. I just wanted to know where my belongings were and pick them up. That was it. I called to cancel. Black Bear was initially fine with that, it seemed, but then Víctor told me that I had a balance. That wasn't true because I had paid 70% of the overall cost and by law, they were required to relinquish my things. Then it got really fishy. I got an email from Janet Spencer at Black Bear telling me that my things were safe in Washington and would be one their way to me in Texas. I moved from California. Why is my stuff in Washington? And I'm not moving to Texas. Then, Allegiance called. Tried to convince me that my things would be to me faster than I could come and get them. But I had a uhaul and upack trailer booked already. And I was now very worried that my things were already trashed or missing, as other reviews of Black Bear chillingly attest. Black Bear was not getting back to me about the cancellation form or where my things were. I was told that "we are working on it" when I called. It's a standard form. Why was it taking so long? At the end of the day on Friday, August 14, 2020. Alex M (smart that he doesn't leave his last name, if that is his name at all...) sent a cancellation form that had no company name on it, no MC or DOT number on it. Since I had put it in writing and argued with Allegiance about the 70% payment and law to relinquish my things, they had to acknowledge it. But, here's the kicker: by signing I have up my rights to file any complaints with federal, state or local agencies, I was not to report the existence of this cancellation form or report to credit card companies or consumer reviews. Well, I went from "I messed up and didn't read the contract right on the 30 business days" to "I'm being scammed." Black Bear pays people to write good reviews, so a quick search won't give you the full picture. I fell for it. Now I've filed with the FMCSA, the CA department of justice for consumer protection and the CA bureau for the protection of household goods. I will also be taking legal action. I'm hoping that my lawyer will be able to connect with all the other people who are also seeking damages from Black Bear Moving and Storage (also, try googling their location...)

WORST MOVING COMPANY IF THEY CAN EVEN CALL IT THAT... PLEASE IF YOU ARE IN THE STRESSFUL PROCESS OF MOVING PLEASE DO NOT ADD MORE INCONVENIENCE BY DEALING WITH THIS MOVING COMPANY!!! LONG STORY SHORT they charged us over 4 x the original estimate they gave us (fine), we need to move and we have no choice, next they did not show up till one week after they were originally scheduled to show up for drop off. When they showed up it was a whole different crew from the original crew, unloading boxes inside the house without unpacking or checking for any damages! We brought it up to the movers that they were to assemble all furnitures they disassembled and they told us it's not their job and they will have to call their boss. Well they did and were instructed to assemble our furnitures that they disassembled! (DUH) TO TOP IT ALL OFF in the middle of assembling the furnitures they took off...YES TOOK OFF WITHOUT A WORD. THE WORST THE MOST UNPROFESSIONAL COMPANY I EVER DEALT WITH! I was speechless...I was never screwed over by a company like this ever before. Couple months go by we play phone tag with them regarding all the DAMAGES & MISSING ITEMS and after months of excruciating back and forth AGAIN they told us they will pay us $178.20 whole cents for all the damage, missing items, and inconvenience. Now we are at a point that we have no other choice but to get our lawyer involved...They did not fulfill the contract. I just want to warn others honestly about this company and please PLEASE don't make the same mistake I did...

We had such a great experience with… We had such a great experience with this company. Since the treatment is given is priceless. I strongly recommend them, and you won't regret it. They are punctual, respectful, efficient and effortless! 5 stars!!

Scam Artists I have never written a bad review for a company before, however, I feel a moral obligation to warn potential victims about this terribly abusive and destructive business. Every 1 star review is an exact reflection of my experience. I can only conclude that the good reviews left here have been bought, as countless other victims of this company have also suggested. Black Bear up-charged my original quote by thousands of dollars upon arriving. They had unbelievably rude and disrespectful customer service. I was told repeatedly “that’s your problem, not ours” and “you’re wasting everyone's time” when asking for more information about being up-charged, or my delivery being delayed by nearly 2 months. The final result was over half of my furniture being completely ruined (see photos). This is a predatory and fraudulent company. Both my wife and I will be leaving reviews on every platform we can in addition to filing official complaints with the BBB and Attorney General of California. My attorney sent them a damages claim to which they did not respond. Full Story: Black Bear Moving came to pick up my items on July 10th 2020. Upon arrival they upcharged my original quote by thousands of dollars. They claimed I had more than the agreed upon cubic feet even though I had measured everything for the salesperson on the phone. Their van was unmarked and none of the movers had branded attire. The van had no cubes or measurements on the floor or walls to determine cubic feet. The man told me he was able to determine the exact dimensions of everything by looking at it. I had to eliminate nearly three quarters of the agreed upon items for the move by putting them into storage so as not to be charged more than I was planning. I was asked the soonest date I could receive the items which I listed as July 27th. I did not receive my items until September 21st. Prior to delivery they claimed it would be an additional $450 for drop off because their truck was unable to access my property. This was not a problem for the company that recently dropped off my 2 cars that were shipped cross country. The people I was staying with also informed me they’ve been at the property for 30 years and never had an issue with 18 wheelers making a delivery. I asked Black Bear I picked a secondary location to avoid the extra charge, how will I know it will be acceptable? They said “that’s not our problem” and I’d have to call my local police department. I did this and the police informed me that my current location should have no issue, that the company sounded as though they were being dishonest. They would not release my goods off of their truck to inspect my items until they were paid cash for the rest of the delivery. Upon receiving my goods it was immediately noticeable that over half of our items were damaged or completely ruined. Our expensive white couch looked as though it was dunked into a muddy puddle, it smelled of mold and had an irremovable stain. Our mattress was damp and smelled of mold with a water stain as well. Our dresser and nightstands were scratched and the drawers would no longer close properly. They also offloaded a chair that was not ours insisting that it was. We uncovered the moving blankets to confirm it was not our chair. Had we not said anything someone would have lost their item forever. This behavior is completely unacceptable. I paid them to ruin our furniture. If you have experienced anything like this, then I urge you to contact the California Attorney General and file complaints with the BBB, yelp etc. I will be taking every legal action possible to correct the damage that Black Bear has caused to my family's belongings. I suggest anyone considering them look elsewhere.