Don't do it! Do not make the mistake of using this moving company. Our stuff was picked up on August 13. We were initially told their target for getting our belongings to our new place was August 20 -- or August 27 at the latest. (This was a cross-country move.) However, our belongings did not come back to us until September 12. So 1-2 weeks became 30 days. We were initially quoted an amount around $3000. A couple days before the move, the amount was revised to $5000. After our belongings were in the truck, the amount went up to $6700. Communication was really bad along the way. I had to proactively call for updates, and the staff I spoke with seemed exasperated and annoyed. Some were rude and argumentative. They would often promise to call back later that day with an update, but it rarely actually happened. That said, the actual moving crews worked hard. And some (maybe half) of the staff I talked with were actually kind and helpful. But none of that changes the fact that something is deeply wrong with the way this company does business. We would have organized our move very differently if we had known the true cost and timeline. And it would have been easier to stomach the delays and price increases if the people at Black Bear had been communicative and empathetic. In short: nobody should ever use Black Bear. They will make your life miserable and, based on my own experience and the other reviews here, there's a good chance you'll pay more than twice what you're expecting.

All I have to say is look at ALL the… All I have to say is look at ALL the reviews! They did the same to us! Quoted a price that was discussed and on paper with all items listed and promised a price. When truck was all loaded and ready to go they doubled the price, thousands more! They know you are stuck and take advantage of people. Even had tipped them and spent $50 on food they wanted for lunch. Absolute rip off and liars!! Not a honest company and also damage a lot of your precious things. Beware! Go elsewhere! I did put a complaint in to BBB as well.

DO NOT USE THESE MOVERS DO NOT USE THESE MOVERS! BEWARE! PLEASE READ BEFORE HAVING THEM MOVE YOUR STUFF! NIGHTMARE MOVERS!!! Upon doing my research on multiple moving company’s, and before signing any contracts with Black Bear Moving and Storage INC, they PROMISED a seamless and stress free move. THAT WAS A LIE! Working with Black Bear Moving company has been one of the WORST experiences in my entire life. For starters at pick up of my belongings the drivers were 5 HOURS LATE! I was given a window between 12-4pm and Driver did not show up until around 9pm. Given the runaround that the truck was only 30 mins away every time I called for an update. Costumer service is also AWFUL, one gentlemen in particular Name Robert was extremely RUDE and DISRESPECTFUL. Being yelled at by a customer service representative is UNACCEPTABLE from my perspective. Upon delivery of my items the driver did NOT notify me that he was driving an 18 wheeler, there for no access was available. The Driver who was very unwilling to help and seemed to be in a rush to ditch my belongings gave me two options to unload my stuff to another truck, where he would just transfer over to another truck and leave WITHOUT DROPPING OFF MY ITEMS TO MY DOOR AND ASSEMBLING MY ITEMS AS PROMISED IN THE POLICY. Or The second option was that he was going to take my items to a storage facility in which I would be responsible to get my items to my house myself. I would also have to pay an ADDITIONAL 300 dollar fee. I decided on option one the driver loaded a UHAUL TRUCK THAT I RENTED AND LEFT. Leaving me to unload the truck MYSELF AND ASSEMBLE MY FURNITURE. ALL BOXES WERE ALL SMASHED AND TORN ON THE EDGES. Mind you that none of this INFORMATION IS DISCLOSED TO THE CUSTOMER NOR WRITTEN ON THE POLICY! OVERALL HORRIBLE COSTUMER SERVICE EXPERIENCE AND NIGHTMARE MOVE. BEWARE! This company is full of LIES. They will not take care of you’re belongings! They only care about your Money!

Black Bear will F#%$& you over. Black Bear is the WORST company I have ever interacted with, and that is not a statement I use lightly. I’m easily pleased, I’m a generally positive person. But the lying, thieving, and mismanagement of this company is BEYOND ME. I was quoted for 1800, then after they picked up my items they charged me 2500 and refused to explain why when I said that was outrageous. My items were shipped over A MONTH later than the date they gave me and my dresser, table, and my nightstand we’re damaged. The table is unusable and the dressers will last a few months more as long as the cracks and chips don’t wear too badly. They lost an ENTIRE box of my items, containing sentimental things I’ve owned since I was very young and have no idea where it is and refuse to help. They have offered no help, no refund, and even under new management all they are doing is trying to sweep everything under the rug. DO NOT TRUST THIS COMPANY. I wish I listened to the reviews before me and stayed the hell away. Don’t be like me, STAY THE HELL AWAY!

This company has been one of my biggest… This company has been one of my biggest discoveries. I'm so delighted with their treatment, and with their professionalism. Price is more than reasonable. I think that the less I could do for them is to recommend them with more people.