Black Bear Moving and Storage

5000 Birch Street, 92660, Newport Beach, United States
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2.75
Based on 20 Reviews

5

40.00%

4

5.00%

3

0.00%

2

0.00%

1

55.00%
About Black Bear Moving and Storage

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Walter M
US

We had such a great experience with… We had such a great experience with this company. Since the treatment is given is priceless. I strongly recommend them, and you won't regret it. They are punctual, respectful, efficient and effortless! 5 stars!!

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N Hernandez
US

We really enjoyed our experience with… We really enjoyed our experience with BEST - the customer service reps that we spoke to were very knowledgeable and supportive throughout the process. We called early in our moving planning process and spoke to the team who were great at answering our questions and calming our concerns. They followed up multiple times during the actual move to ensure that service was meeting our expectations. Thank you!

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banny kady
IL

We recently move from SAN JOSE to Salt… We recently move from SAN JOSE to Salt lake city, UT. Our experience started with Josh, he explained us the contract from the beginning until the end. It continued with Carlos and David, carlos was the one who showed up and David was my guy in customer relations, he was helping me to get a delivery status and was extremely patient with me! These 2 men worked so hard and with care of our belongings. They are an asset to the company! Thank you

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Phil Weaver
IL

Just moved with black bear Just moved with black bear, overall the move went ok, price didnt change, the guys in San diego were very professional, they literally packed my entire garage in 4 hours. Thought my tools are going to take some time since I work with wood, my work bench and the tool box were perfectly packed. garden statues were crated beautifully and they even helped me remove my swing. Wife was very pleased 'bout that! Definitely recommend.

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Max Wood
US

Don't do it! Do not make the mistake of using this moving company. Our stuff was picked up on August 13. We were initially told their target for getting our belongings to our new place was August 20 -- or August 27 at the latest. (This was a cross-country move.) However, our belongings did not come back to us until September 12. So 1-2 weeks became 30 days. We were initially quoted an amount around $3000. A couple days before the move, the amount was revised to $5000. After our belongings were in the truck, the amount went up to $6700. Communication was really bad along the way. I had to proactively call for updates, and the staff I spoke with seemed exasperated and annoyed. Some were rude and argumentative. They would often promise to call back later that day with an update, but it rarely actually happened. That said, the actual moving crews worked hard. And some (maybe half) of the staff I talked with were actually kind and helpful. But none of that changes the fact that something is deeply wrong with the way this company does business. We would have organized our move very differently if we had known the true cost and timeline. And it would have been easier to stomach the delays and price increases if the people at Black Bear had been communicative and empathetic. In short: nobody should ever use Black Bear. They will make your life miserable and, based on my own experience and the other reviews here, there's a good chance you'll pay more than twice what you're expecting.

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