Walter M
GBWe had such a great experience with… We had such a great experience with this company. Since the treatment is given is priceless. I strongly recommend them, and you won't regret it. They are punctual, respectful, efficient and effortless! 5 stars!!
Garima Sinha
GBHorrible experience Horrible experience. The sales person Leo was sly enough to quote a really low price for the items we wanted to move and got us to pay them some amount in advance. During the moving day, the vehicle drivers started fussing about the items and increased the price from $1500 to $2200 without even entering the house and seeing how much space the items occupied. On calling Leo, he was pretty unpleasant to talk to, did not even try to hear what I was saying and kept on saying that this is what you get. It’s unfair for companies like this one to harass customers on the day the move was planned knowing that customers will be helpless. This company is the worst I have experienced so far with rude people who will harass you till you have no options left and end up paying them 50% more than the quote when you signed the contract.
Janice Roberts
GBBusiness Move Business Move Was a great experience knowing i was under pressure to move quickly. My company had to finish packing and they did such a great job wrapping and securing our items. I am glad that even on such short notice they were able to fit me. It seemed expensive but considering the timeline i provided, the packing the was needed, and ultimately the distance i was traveling, it was so worth it.
stacie smith
GBUpdate: STILL BEWARE Update: A Black Bear Moving & Storage representative told myself & the BBB he would "GIVE" me a Courtesy Credit of $1100, if I removed what Black Bear deemed as a negative review on Yelp/Social Media. I guess he was having a moment! I the customer paid for 1000CF but utilized 800CF. I the customer paid Black Bear to a job and it was done unsatisfactory. I the customer have a duty to inform the people of my experience so, if someone chooses to use Black Bear "BEWARE". They dissemble furniture and did not reassemble upon delivery; a service that I paid for. Do what you advertise Black Bear Moving & Storage and you will get better reviews! Posted on Yelp 5/18/2020 Beware! Don't trust or use this Company, I used Black Bear Moving & Storage in March 2020 on pick-up it was Black Bear Movers (non uniforms, non Black Bear trucks) upon delivery it was a different moving company. Paid for 1000 CF used 800 CF, Black Bear is refusing to refund the non-used CF. Upon delivery the contracted out Company started & then refused to re-assemble any furniture that was disassemble on pick-up. I have filed a complaint with the BBB and will be seeking a civil lawsuit against Black Bear Moving & Storage. If you don't want additional frustration in your life pick a different moving company.
Brittney Membreno
GBDO NOT USE THESE MOVERS DO NOT USE THESE MOVERS! BEWARE! PLEASE READ BEFORE HAVING THEM MOVE YOUR STUFF! NIGHTMARE MOVERS!!! Upon doing my research on multiple moving company’s, and before signing any contracts with Black Bear Moving and Storage INC, they PROMISED a seamless and stress free move. THAT WAS A LIE! Working with Black Bear Moving company has been one of the WORST experiences in my entire life. For starters at pick up of my belongings the drivers were 5 HOURS LATE! I was given a window between 12-4pm and Driver did not show up until around 9pm. Given the runaround that the truck was only 30 mins away every time I called for an update. Costumer service is also AWFUL, one gentlemen in particular Name Robert was extremely RUDE and DISRESPECTFUL. Being yelled at by a customer service representative is UNACCEPTABLE from my perspective. Upon delivery of my items the driver did NOT notify me that he was driving an 18 wheeler, there for no access was available. The Driver who was very unwilling to help and seemed to be in a rush to ditch my belongings gave me two options to unload my stuff to another truck, where he would just transfer over to another truck and leave WITHOUT DROPPING OFF MY ITEMS TO MY DOOR AND ASSEMBLING MY ITEMS AS PROMISED IN THE POLICY. Or The second option was that he was going to take my items to a storage facility in which I would be responsible to get my items to my house myself. I would also have to pay an ADDITIONAL 300 dollar fee. I decided on option one the driver loaded a UHAUL TRUCK THAT I RENTED AND LEFT. Leaving me to unload the truck MYSELF AND ASSEMBLE MY FURNITURE. ALL BOXES WERE ALL SMASHED AND TORN ON THE EDGES. Mind you that none of this INFORMATION IS DISCLOSED TO THE CUSTOMER NOR WRITTEN ON THE POLICY! OVERALL HORRIBLE COSTUMER SERVICE EXPERIENCE AND NIGHTMARE MOVE. BEWARE! This company is full of LIES. They will not take care of you’re belongings! They only care about your Money!