Black Bear Moving and Storage

5000 Birch Street, 92660, Newport Beach, United States
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2.75
Based on 20 Reviews

5

40.00%

4

5.00%

3

0.00%

2

0.00%

1

55.00%
About Black Bear Moving and Storage

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Kenneth Brown
US

WORST MOVING COMPANY IF THEY CAN EVEN CALL IT THAT... PLEASE IF YOU ARE IN THE STRESSFUL PROCESS OF MOVING PLEASE DO NOT ADD MORE INCONVENIENCE BY DEALING WITH THIS MOVING COMPANY!!! LONG STORY SHORT they charged us over 4 x the original estimate they gave us (fine), we need to move and we have no choice, next they did not show up till one week after they were originally scheduled to show up for drop off. When they showed up it was a whole different crew from the original crew, unloading boxes inside the house without unpacking or checking for any damages! We brought it up to the movers that they were to assemble all furnitures they disassembled and they told us it's not their job and they will have to call their boss. Well they did and were instructed to assemble our furnitures that they disassembled! (DUH) TO TOP IT ALL OFF in the middle of assembling the furnitures they took off...YES TOOK OFF WITHOUT A WORD. THE WORST THE MOST UNPROFESSIONAL COMPANY I EVER DEALT WITH! I was speechless...I was never screwed over by a company like this ever before. Couple months go by we play phone tag with them regarding all the DAMAGES & MISSING ITEMS and after months of excruciating back and forth AGAIN they told us they will pay us $178.20 whole cents for all the damage, missing items, and inconvenience. Now we are at a point that we have no other choice but to get our lawyer involved...They did not fulfill the contract. I just want to warn others honestly about this company and please PLEASE don't make the same mistake I did...

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Melissa Mills
US

All I have to say is look at ALL the… All I have to say is look at ALL the reviews! They did the same to us! Quoted a price that was discussed and on paper with all items listed and promised a price. When truck was all loaded and ready to go they doubled the price, thousands more! They know you are stuck and take advantage of people. Even had tipped them and spent $50 on food they wanted for lunch. Absolute rip off and liars!! Not a honest company and also damage a lot of your precious things. Beware! Go elsewhere! I did put a complaint in to BBB as well.

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Martha
US

We have used this storage place for 3… We have used this storage place for 3 years and had really good and fair service! When it came time to pack up our things Curtis was super nice and helpful .There are so many storage spots now you want to be comfortable where you leave your treasured things!

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Alex J
SV

This company has been one of my biggest… This company has been one of my biggest discoveries. I'm so delighted with their treatment, and with their professionalism. Price is more than reasonable. I think that the less I could do for them is to recommend them with more people.

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Amalia
US

DO NOT USE BLACK BEAR MOVING AND STORAGE DO NOT USE THIS COMPANY This was the worse move I have ever experienced. Please stay away from using Black Bear moving and storage. They will destroy your items. I got bullied to write a previous review in yelp, the drivers that picked the stuff stood by me and asked to write a review before they picked up my items. Also asked for a big tip (you help us we help you) that's what they said or they wouldn't take most of my items. I was in a bind I already sold my house and I had to get out. They knew that and took advantage. I was moving from California to Massachusetts I requested a quote from several companies, I listed everything I wanted to move and Black bear gave me the best quote it was for $1950. Came the day of the move and they came in and the first thing they said that I have a lot more than what they expected. I took out my inventory sheet and showed them. everything was listed on the quote but they still insisted that it will cost over $4500. I had to give some of my furniture to the movers then I ended up paying $2500 plus $150 tip plus S300 for storage. But that was not the worse of it. When I got my place I gave them one month notice to deliver my stuff but it took 5 weeks to deliver my stuff and the driver was very rude. Please look at the pictures to see how much damages, all my boxes were damaged and items were stolen from inside the boxes. Also my dining room table was all scratched up. When I spoke to Chris (the manager) he said to file a claim for the damages I had to print the pictures and fill out and send the claim to their insurance company. which it took them a month to get back to me with $66 but Chris agreed to pay $300 (another scam) so I signed the paper and at first they wanted my financial information for wire transfer but I got suspicious I didn't trust them. I asked their customer support person (Janet) to send the check they promise they will but after 4 weeks no check and they would Not return my calls. I am warning people DON'T use Black Bear Moving and Storage they are a bunch of bullies. they will give you a low quote but when it comes the day of the move they know you have no choice and they will double the charges.

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