Don't do it! Do not make the mistake of using this moving company. Our stuff was picked up on August 13. We were initially told their target for getting our belongings to our new place was August 20 -- or August 27 at the latest. (This was a cross-country move.) However, our belongings did not come back to us until September 12. So 1-2 weeks became 30 days. We were initially quoted an amount around $3000. A couple days before the move, the amount was revised to $5000. After our belongings were in the truck, the amount went up to $6700. Communication was really bad along the way. I had to proactively call for updates, and the staff I spoke with seemed exasperated and annoyed. Some were rude and argumentative. They would often promise to call back later that day with an update, but it rarely actually happened. That said, the actual moving crews worked hard. And some (maybe half) of the staff I talked with were actually kind and helpful. But none of that changes the fact that something is deeply wrong with the way this company does business. We would have organized our move very differently if we had known the true cost and timeline. And it would have been easier to stomach the delays and price increases if the people at Black Bear had been communicative and empathetic. In short: nobody should ever use Black Bear. They will make your life miserable and, based on my own experience and the other reviews here, there's a good chance you'll pay more than twice what you're expecting.

All I have to say is look at ALL the… All I have to say is look at ALL the reviews! They did the same to us! Quoted a price that was discussed and on paper with all items listed and promised a price. When truck was all loaded and ready to go they doubled the price, thousands more! They know you are stuck and take advantage of people. Even had tipped them and spent $50 on food they wanted for lunch. Absolute rip off and liars!! Not a honest company and also damage a lot of your precious things. Beware! Go elsewhere! I did put a complaint in to BBB as well.

We really enjoyed our experience with… We really enjoyed our experience with BEST - the customer service reps that we spoke to were very knowledgeable and supportive throughout the process. We called early in our moving planning process and spoke to the team who were great at answering our questions and calming our concerns. They followed up multiple times during the actual move to ensure that service was meeting our expectations. Thank you!

We had such a great experience with… We had such a great experience with this company. Since the treatment is given is priceless. I strongly recommend them, and you won't regret it. They are punctual, respectful, efficient and effortless! 5 stars!!

Scam Artists I have never written a bad review for a company before, however, I feel a moral obligation to warn potential victims about this terribly abusive and destructive business. Every 1 star review is an exact reflection of my experience. I can only conclude that the good reviews left here have been bought, as countless other victims of this company have also suggested. Black Bear up-charged my original quote by thousands of dollars upon arriving. They had unbelievably rude and disrespectful customer service. I was told repeatedly “that’s your problem, not ours” and “you’re wasting everyone's time” when asking for more information about being up-charged, or my delivery being delayed by nearly 2 months. The final result was over half of my furniture being completely ruined (see photos). This is a predatory and fraudulent company. Both my wife and I will be leaving reviews on every platform we can in addition to filing official complaints with the BBB and Attorney General of California. My attorney sent them a damages claim to which they did not respond. Full Story: Black Bear Moving came to pick up my items on July 10th 2020. Upon arrival they upcharged my original quote by thousands of dollars. They claimed I had more than the agreed upon cubic feet even though I had measured everything for the salesperson on the phone. Their van was unmarked and none of the movers had branded attire. The van had no cubes or measurements on the floor or walls to determine cubic feet. The man told me he was able to determine the exact dimensions of everything by looking at it. I had to eliminate nearly three quarters of the agreed upon items for the move by putting them into storage so as not to be charged more than I was planning. I was asked the soonest date I could receive the items which I listed as July 27th. I did not receive my items until September 21st. Prior to delivery they claimed it would be an additional $450 for drop off because their truck was unable to access my property. This was not a problem for the company that recently dropped off my 2 cars that were shipped cross country. The people I was staying with also informed me they’ve been at the property for 30 years and never had an issue with 18 wheelers making a delivery. I asked Black Bear I picked a secondary location to avoid the extra charge, how will I know it will be acceptable? They said “that’s not our problem” and I’d have to call my local police department. I did this and the police informed me that my current location should have no issue, that the company sounded as though they were being dishonest. They would not release my goods off of their truck to inspect my items until they were paid cash for the rest of the delivery. Upon receiving my goods it was immediately noticeable that over half of our items were damaged or completely ruined. Our expensive white couch looked as though it was dunked into a muddy puddle, it smelled of mold and had an irremovable stain. Our mattress was damp and smelled of mold with a water stain as well. Our dresser and nightstands were scratched and the drawers would no longer close properly. They also offloaded a chair that was not ours insisting that it was. We uncovered the moving blankets to confirm it was not our chair. Had we not said anything someone would have lost their item forever. This behavior is completely unacceptable. I paid them to ruin our furniture. If you have experienced anything like this, then I urge you to contact the California Attorney General and file complaints with the BBB, yelp etc. I will be taking every legal action possible to correct the damage that Black Bear has caused to my family's belongings. I suggest anyone considering them look elsewhere.