We really enjoyed our experience with… We really enjoyed our experience with BEST - the customer service reps that we spoke to were very knowledgeable and supportive throughout the process. We called early in our moving planning process and spoke to the team who were great at answering our questions and calming our concerns. They followed up multiple times during the actual move to ensure that service was meeting our expectations. Thank you!

Today I was dreading the final move Today I was dreading the final move, but was pleasantly surprised. Alex, Carlos & Agustin were awesome ! totally pros, polite,friendly . I would definetly recommend them to every one. Alex is definetly an asset to your company.He puts everyone at ease right away with his charm & knowledge. Thank you Alex, it was great meeting you. Barbara Walsh

DO NOT USE BLACK BEAR MOVING AND STORAGE DO NOT USE THIS COMPANY This was the worse move I have ever experienced. Please stay away from using Black Bear moving and storage. They will destroy your items. I got bullied to write a previous review in yelp, the drivers that picked the stuff stood by me and asked to write a review before they picked up my items. Also asked for a big tip (you help us we help you) that's what they said or they wouldn't take most of my items. I was in a bind I already sold my house and I had to get out. They knew that and took advantage. I was moving from California to Massachusetts I requested a quote from several companies, I listed everything I wanted to move and Black bear gave me the best quote it was for $1950. Came the day of the move and they came in and the first thing they said that I have a lot more than what they expected. I took out my inventory sheet and showed them. everything was listed on the quote but they still insisted that it will cost over $4500. I had to give some of my furniture to the movers then I ended up paying $2500 plus $150 tip plus S300 for storage. But that was not the worse of it. When I got my place I gave them one month notice to deliver my stuff but it took 5 weeks to deliver my stuff and the driver was very rude. Please look at the pictures to see how much damages, all my boxes were damaged and items were stolen from inside the boxes. Also my dining room table was all scratched up. When I spoke to Chris (the manager) he said to file a claim for the damages I had to print the pictures and fill out and send the claim to their insurance company. which it took them a month to get back to me with $66 but Chris agreed to pay $300 (another scam) so I signed the paper and at first they wanted my financial information for wire transfer but I got suspicious I didn't trust them. I asked their customer support person (Janet) to send the check they promise they will but after 4 weeks no check and they would Not return my calls. I am warning people DON'T use Black Bear Moving and Storage they are a bunch of bullies. they will give you a low quote but when it comes the day of the move they know you have no choice and they will double the charges.

We recently move from SAN JOSE to Salt… We recently move from SAN JOSE to Salt lake city, UT. Our experience started with Josh, he explained us the contract from the beginning until the end. It continued with Carlos and David, carlos was the one who showed up and David was my guy in customer relations, he was helping me to get a delivery status and was extremely patient with me! These 2 men worked so hard and with care of our belongings. They are an asset to the company! Thank you

Update: STILL BEWARE Update: A Black Bear Moving & Storage representative told myself & the BBB he would "GIVE" me a Courtesy Credit of $1100, if I removed what Black Bear deemed as a negative review on Yelp/Social Media. I guess he was having a moment! I the customer paid for 1000CF but utilized 800CF. I the customer paid Black Bear to a job and it was done unsatisfactory. I the customer have a duty to inform the people of my experience so, if someone chooses to use Black Bear "BEWARE". They dissemble furniture and did not reassemble upon delivery; a service that I paid for. Do what you advertise Black Bear Moving & Storage and you will get better reviews! Posted on Yelp 5/18/2020 Beware! Don't trust or use this Company, I used Black Bear Moving & Storage in March 2020 on pick-up it was Black Bear Movers (non uniforms, non Black Bear trucks) upon delivery it was a different moving company. Paid for 1000 CF used 800 CF, Black Bear is refusing to refund the non-used CF. Upon delivery the contracted out Company started & then refused to re-assemble any furniture that was disassemble on pick-up. I have filed a complaint with the BBB and will be seeking a civil lawsuit against Black Bear Moving & Storage. If you don't want additional frustration in your life pick a different moving company.