Everything I expected For someone capable of moving boxes and furniture myself, and moving from a relatively small apartment, UPack provided everything I needed. Pod arrival was on time. Friendly employees and easy and helpful to reach by phone (no endless waits, every time I talked to a person right away). Price is much better than other pod companies. Would highly recommend.

Ruined Our mattress, WET, MILDEW smell and crashed up cube ruined our mattress - it was definitely wet or something in the unit - and it looks like it fell off the truck or into the highway with hole patches on the cube on the outside, the vent was ripped off and it smelled of mold and mildew. mattress had a huge wet yellow ring and was still wet when we took it out! WASTE OF MONEY, Used PODs before and they may be more expensive but my items arrived in good fashion.

Drivers are hiding something I live in a guarded community that requires all drivers to show their state-issued ID at the gate when entering. I told them when I booked the container that someone would need to show their ID at the gate, and they said it wouldn't be a problem. The U-Pack/ABF driver refused to show his ID and became verbally aggressive with the private security company, so I am forced to rearrange my cross-country move. This will cost me another $1,000 because now I will need a hotel for a week. The U-Pack/ABF dispatcher also called me when the driver arrived. He immediately began yelling at me about the private security company of whom I have no affiliation with and no control over. These people have been rude and unprofessional with both myself as well as the security company at my community. Go with PODS. U-Pack has proven to be sketchy. I don't know what their drivers are hiding but they have cost me quite a bit extra now. When I attempted to reason with them, they had no reasoning. The three people I talked to were rude and unprofessional, and utterly unwilling to offer any sort of compromise. I also emailed them as per their comment below and they never replied.

Wowww awesome service Wowww, I had an amazing move thanks to upack services, we moved from Montreal/Canada to Orlando/Florida... I went super smooth and zero problems, they were always there to answer any questions and god knows I had a lot... they left the trailer in canada for 4 days, giving us plenty of time to load and they deliver it in orlando way before schedule which was great...we ended up needing less space that I thought and the reduced our quote price by 250$ so my total coat was 2056$ US all included... way cheaper than any other moving companies out there... I highly recommend 👌

We used a U-Pack trailer to move from California to Missouri We used a U-Pack trailer. The drop offs and pick ups were on time, the equipment was clean, everyone was courteous and professional, and there was no upsale for insurance (we did verify coverage through our insurer). We used the entire trailer, and the cost they quoted was on the penny and $1200 less than a six foot smaller truck from a well known moving company -- plus no charges for fuel and hotels and no wear and tear on us. We would absolutely use them again!