Drivers are hiding something I live in a guarded community that requires all drivers to show their state-issued ID at the gate when entering. I told them when I booked the container that someone would need to show their ID at the gate, and they said it wouldn't be a problem. The U-Pack/ABF driver refused to show his ID and became verbally aggressive with the private security company, so I am forced to rearrange my cross-country move. This will cost me another $1,000 because now I will need a hotel for a week. The U-Pack/ABF dispatcher also called me when the driver arrived. He immediately began yelling at me about the private security company of whom I have no affiliation with and no control over. These people have been rude and unprofessional with both myself as well as the security company at my community. Go with PODS. U-Pack has proven to be sketchy. I don't know what their drivers are hiding but they have cost me quite a bit extra now. When I attempted to reason with them, they had no reasoning. The three people I talked to were rude and unprofessional, and utterly unwilling to offer any sort of compromise. I also emailed them as per their comment below and they never replied.

Product received is different from… Product received is different from image shown on website. I have ordered Strapping Tool Kit, image shown on website looks premium quality product with good finishing and received product is totally different and of low quality. Even after taking one month followup with customer care they said that product is as per order. Lost trust in this company.

Bad bad bad customer service, DO NOT use Zero customer service, the company genuinely doesn't care about their customer. Destroyed my stuff and didn't even get an apology from the company, let alone any compensation. The lady who answered my phone call was rude, cold, and not helpful at all, as if she doesn't care at all. Please stay away from this company. Use U-haul or some other companies, regretted choosing Upack.

I have a moving recently from Hamilton… I have a moving recently from Hamilton ON to Kentucky. They were on time, super responsible, and whenever I called them, I talked to an agent with zero waiting time. Plus, the price was super reasonable. Please manage your furniture inside the trailer. If you hire an expert to put the blanket between your furniture and put them in propane way, nothing happens for your furniture. We did not have any problems with moving with this great company.

A -10 Star Review If it were possible to give a company a -10 star review, I would. As a US Army veteran, I have moved every to to three years for 11 years. I’ve also moved four times as a private citizen and using Upack was the worst moving decision I could’ve made. There are so many steps to scheduling your Upack trailer delivery, picking up the trailer and unpacking it that I couldn’t keep up with which number I’m supposed to call at which time. Yesterday, we finally began unpacking our trailer and are finding many things broken. In addition, Upack referred us to Moving Staffers as one of their preferred companies to help unload the Upack trailer. That was also a disaster. I ended hiring a second moving company to help us the night before my scheduled move. Do not use this company. It will make your cross country move substantially more challenging and stressful.