Military PCS: Reconsider this company Military PCS: Utterly appalled. I knew we’d be taking a chance by using this company but they managed to stoop well below whatever low standards I had. After dropping off the shipment container (a week early) they called a few days later asking why we didn’t have it packed yet and also threatened to charge us more. The loading RAMP is a complete liability and a disaster. The shipment barriers are rotted out and dented. When we received our shipment in California, (from Michigan), they dropped it off on a curved curb so we couldn’t even place the ramp down. The barriers were bent in half and we were unable to open them, so we had to leave it there overnight. Our things (packed VERY well) were in shambles, as if the driver had been wreckless. Our entire household was damaged, I’ve never been so upset.

Everything I expected For someone capable of moving boxes and furniture myself, and moving from a relatively small apartment, UPack provided everything I needed. Pod arrival was on time. Friendly employees and easy and helpful to reach by phone (no endless waits, every time I talked to a person right away). Price is much better than other pod companies. Would highly recommend.

This is a terrible moving company!! This is a terrible moving company!!! They present themselves as professionals who include damage insurance should any of your belongings be broken. In reality, they do not take responsibility for their own drivers and any damage they cause. My driver apparently ran off of the highway which caused my “entire” 26 foot load of personal items to be damaged. Many breakable things were destroyed beyond all repair. U-Pack refused to take responsibility because their driver failed to report the accident. I would highly recommend NOT using U-Pack to transport anything you care about!

A Great Experience with Upack We had a great experience with Upack. They were easy to work with on scheduling. The container was in excellent shape, and traveled rom Virginia to Maine quite quickly. They picked it up Tuesday, and it was delivered today. We had a terrible experience with another company previously, and are grateful this was so smooth, and easy. They also beat the competitors prices with a healthy margin. We will definitely recommend them to people we know, and may use them again this year for household items going to another location.

JustPerfect Other than telling me I needed packing blankets & tie-down straps it would've been good to know I also needed one medium-length-shank padlock for uPak door itself. Yes, I could've read everything UPak emailed me & those things may have been mentioned, but the phone call including those few important bullet points is good for peeps who don't take the time to read stuff when they're too busy in the moving process. (Loved the tutorial on website for packing art/mirrors).