Stay away!! Where do I start? When I signed up for a locker I was told my rent would start on the 1st of each month. When I went to pay they insisted that I would lose my locker if I didn't pay on the day I was there making my rent due on the 20th instead of the 1st which caused me to be late monthly. THEN after about a year, I went there to pick up an item and found that the lock hasp had been hack-sawed. I contacted the management and they informed me that it was like that when I moved in - IT WAS NOT. I went back the following week, more saw marks, dents in the door and the hasp had been pried and actually had pulled one of the bolts through the metal. STILL nothing was done. I purchased a new hasp on my own from an online distributor and got the wrong one so I had to purchase another ($40 total for both). Now the door only opens 1/2 way because I had to put large washers on to hold the hasp in place. On to the next rant...Elevator was out of service for close to a year. They'd like you to believe that there are security cameras BUT they are only located at the elevators giving crooks plenty of time to saw your hasp off. Did I mention that there are people living in the storage units? There was an occasion I went to get a few items and a woman was doing her laundry in the restroom AND using 2 carts. I said something about it to the attendant who told me that as long as her cube was paid that there was nothing he could do. There's very little lighting in the unit, so I brought in a drop light so I could see what I was doing while getting things out. Recently the decided to remove all the outlets so now I have to use a flashlight. There a seldom carts available so if you need a cart, bring your own. The only good thing I can say is the staff are polite and professional.

Cubesmart 284 Great customer service - Rebecca W and her team at CubeSmart Store 0284 always a pleasure to work with. Whether speaking to them directly or leaving a message they get back to you quickly and promptly with great results! Take care of their customer needs and look forward to working with her and her team in the future!!!!

Do yourself a favor and don't rent from CubeSmart! I had four cubes rented from the CubeSmart location #4309 in Katy, Tx. for several years. Due to medical bills, I got behind on my payments, and lost two of my units through a lien auction. I own that. My responsibility. Texas Law states that all proceeds from a self-storage lien auction go to the original owner of the properties, which is me. These auctions were on 03/15, with one unit selling for an excess of $5500 and another selling for an excess of over $15,000. Fast forward 30 days and all I have received from CubeSmart is lies and excuses. The Property Manager, Toni Thompson, first said that CubeSmart would keep all excess funds because, and I quote her, "We need the money". I escalated my complaint to the District Manager Douglas Johnson, who told the property manager on a conference call with me that she was wrong and that I was owed all excess funds. Since that time, nothing...and getting a call back from Douglas Johnson is almost impossible. When he does finally return a call, he acts as if he knows nothing. I finally received an email from CubeSmart Corporate on 03/25/2024 that the smaller check ($5500) had been mailed. That was 21 days ago and still nothing. I asked Mr. Johnson for tracking and he said that CubeSmart would simply mail the check in a regular envelope with a stamp on it to save money. So I have now lost my property and the excess funds from the sale of the property. Do yourself a favor and stay as far away from any CubeSmart location. They are horribly overpriced, the facilities are average at best, and the employees are rude, arrogant, and ignorant to the laws. The entire business is a sham and a bunch of crooks.

Very accessible location Very accessible location, very close to my office, so it's a very comfortable arrangement for me. Sometimes the customer service could be better, but usually, it is great. Who knows, maybe someone had a bad day. Prices are very fair too.

Sean from Hawthorne New Jersey was… Sean from Hawthorne New Jersey was awesome. We were on vacation and I had difficulty paying for our unit. Sean helped me big time. It made me happy we chose CubeSmart.