Exorbitant frequent rate increases For the past three years CubeSmart has been raising the rent exhorbantly every 6-12 months. Roughly 3 times the rate of inflation. Greed is the only reason for increases of this magnitude. I will move out just because of this. I had even asked about rate increases upon signing. Their response was small and infrequent which was a lie. No wonder they would not provide longer term contracts. My advice is find a different provider.

Stay away!! Where do I start? When I signed up for a locker I was told my rent would start on the 1st of each month. When I went to pay they insisted that I would lose my locker if I didn't pay on the day I was there making my rent due on the 20th instead of the 1st which caused me to be late monthly. THEN after about a year, I went there to pick up an item and found that the lock hasp had been hack-sawed. I contacted the management and they informed me that it was like that when I moved in - IT WAS NOT. I went back the following week, more saw marks, dents in the door and the hasp had been pried and actually had pulled one of the bolts through the metal. STILL nothing was done. I purchased a new hasp on my own from an online distributor and got the wrong one so I had to purchase another ($40 total for both). Now the door only opens 1/2 way because I had to put large washers on to hold the hasp in place. On to the next rant...Elevator was out of service for close to a year. They'd like you to believe that there are security cameras BUT they are only located at the elevators giving crooks plenty of time to saw your hasp off. Did I mention that there are people living in the storage units? There was an occasion I went to get a few items and a woman was doing her laundry in the restroom AND using 2 carts. I said something about it to the attendant who told me that as long as her cube was paid that there was nothing he could do. There's very little lighting in the unit, so I brought in a drop light so I could see what I was doing while getting things out. Recently the decided to remove all the outlets so now I have to use a flashlight. There a seldom carts available so if you need a cart, bring your own. The only good thing I can say is the staff are polite and professional.

My truck was vandalized as someone was… My truck was vandalized as someone was trying to steal it. Definitely an inside job. Security system has been down for months. so we’re paying for 24 hour security and getting none. I am looking into starting a class action lawsuit and would like other customers that had a similar experience join me. Please contact me

(9/27/2023) Rented a storage unit at… (9/27/2023) Rented a storage unit at their Riverview, FL facility. During the finalization of completing the Agreement on-line, it turns out that they require you to purchase one of their locks for $19.99. The only way to not purchase the lock is to go into the local office and waste your time completing the Agreement and have them remove the Mandatory lock purchase. So, much for being convenient!

I just wanna say for me personally For… I just wanna say for me personally For what I am going through right now. That led me to cube. Smart has been a very challenging situation. And I just want to say that Bob. Was the greatest!! while I was doing my paperwork. We had little chats about family, it children animals. Ect Totally took me to a place and reminded me of what is important and we all dad face challenges. He also had some great Suggestions suggestions on how to protect my personal belongings. Better while after hearing I had a bad experience with another place, So thank you, Bob for being as hospitable as you were.