former customer The manager, DEZ, at Cubesmart DT McKinney,TX is a 5 star in my view. The gate has had a lot of issues as of late, but I found that the rent increase was definitely outrageous. Started at $70 a month and ended at $292 a month. To me this is an outrageous increased amount. So that being said, I cleared out my climate control unit and I am currently sorting through the stored items in order to not have this kind of increase on a loyal customer again. I will use Cubesmart in the future but hope management takes the following into consideration. I think there should be contracts for those of us that will pay our bills and support your business.

Cubesmart 284 Great customer service - Rebecca W and her team at CubeSmart Store 0284 always a pleasure to work with. Whether speaking to them directly or leaving a message they get back to you quickly and promptly with great results! Take care of their customer needs and look forward to working with her and her team in the future!!!!

YOU STINK! West Des Moines, IA location West Des Moines, IA If you're looking for OUTSIDE storage, keep looking. They advertise being well-lit, and secure; that is a joke. After our toy-hauler was broken into we asked about the cameras....answer was, oh, sorry we don't have them or they weren't working in the area we rented. I'm writing this while "on hold" for their SureSmart/Great American Insurance customer service; 20 mins and holding. I detest companies with "America" in their name that have horrible service, do better or get out of business!

Federal Heights Location Charlotte at CubeSmart in Federal Heights was so awesome! I take care of an elderly friend in Kansas who has her storage in Denver and lost her keys. Charlotte helped get the right paperwork in place (Even last minute!) and patiently waited for me to drive there from Kansas, with a couple of delays, in order to oversee the lock getting cut and changed for this customer. She was friendly, professional, courteous and helpful. Thank you, Charlotte for great customer service and a wonderful experience with this company.

Stay away!! Where do I start? When I signed up for a locker I was told my rent would start on the 1st of each month. When I went to pay they insisted that I would lose my locker if I didn't pay on the day I was there making my rent due on the 20th instead of the 1st which caused me to be late monthly. THEN after about a year, I went there to pick up an item and found that the lock hasp had been hack-sawed. I contacted the management and they informed me that it was like that when I moved in - IT WAS NOT. I went back the following week, more saw marks, dents in the door and the hasp had been pried and actually had pulled one of the bolts through the metal. STILL nothing was done. I purchased a new hasp on my own from an online distributor and got the wrong one so I had to purchase another ($40 total for both). Now the door only opens 1/2 way because I had to put large washers on to hold the hasp in place. On to the next rant...Elevator was out of service for close to a year. They'd like you to believe that there are security cameras BUT they are only located at the elevators giving crooks plenty of time to saw your hasp off. Did I mention that there are people living in the storage units? There was an occasion I went to get a few items and a woman was doing her laundry in the restroom AND using 2 carts. I said something about it to the attendant who told me that as long as her cube was paid that there was nothing he could do. There's very little lighting in the unit, so I brought in a drop light so I could see what I was doing while getting things out. Recently the decided to remove all the outlets so now I have to use a flashlight. There a seldom carts available so if you need a cart, bring your own. The only good thing I can say is the staff are polite and professional.