Hidden costs & inflexible Hidden costs (e.g. mandatory insurance, overpriced required locks, rate changes)....accommodating while moving in (e.g. cheap truck usage), but not possible to use the truck that never moves while moving out & after spending thousands with them....poor unit access to any medium to large truck....snotty management. Doubt I would ever use them again.

Very accessible location Very accessible location, very close to my office, so it's a very comfortable arrangement for me. Sometimes the customer service could be better, but usually, it is great. Who knows, maybe someone had a bad day. Prices are very fair too.

Cubesmart on Mayport Rd Atlantic Beach, Fl. Cubesmart on Mayport Rd. in Atlantic Beach, Fl. Everything went wrong. I just received a check for $2.00. I expected to get a lot more than that as my storage unit had a roof leak and I moved all of what I had stored there. When Pan Am owned the same place I had to move to a different locker, also due to a roof leak. I would not recommend this storage facility to anyone! I called to complain about the roof leak and was told that I had not purchased storage insurance from them (which I was not informed about) and there was nothing they could do. I figure I lost more than $600 worth of what I had stored there.

28% rate increase Rented multiple units, within 6 months the rent increased 28 percent on each unit. A small rate increase each year is one thing, but 28 percent after only six months is absurd. The building hasn't changed, utilities didn't rise, so the only reason the company is increasing rates is for pure GREED.

Sean from Hawthorne New Jersey was… Sean from Hawthorne New Jersey was awesome. We were on vacation and I had difficulty paying for our unit. Sean helped me big time. It made me happy we chose CubeSmart.