Cubesmart on Mayport Rd Atlantic Beach, Fl. Cubesmart on Mayport Rd. in Atlantic Beach, Fl. Everything went wrong. I just received a check for $2.00. I expected to get a lot more than that as my storage unit had a roof leak and I moved all of what I had stored there. When Pan Am owned the same place I had to move to a different locker, also due to a roof leak. I would not recommend this storage facility to anyone! I called to complain about the roof leak and was told that I had not purchased storage insurance from them (which I was not informed about) and there was nothing they could do. I figure I lost more than $600 worth of what I had stored there.

Stay away!! Where do I start? When I signed up for a locker I was told my rent would start on the 1st of each month. When I went to pay they insisted that I would lose my locker if I didn't pay on the day I was there making my rent due on the 20th instead of the 1st which caused me to be late monthly. THEN after about a year, I went there to pick up an item and found that the lock hasp had been hack-sawed. I contacted the management and they informed me that it was like that when I moved in - IT WAS NOT. I went back the following week, more saw marks, dents in the door and the hasp had been pried and actually had pulled one of the bolts through the metal. STILL nothing was done. I purchased a new hasp on my own from an online distributor and got the wrong one so I had to purchase another ($40 total for both). Now the door only opens 1/2 way because I had to put large washers on to hold the hasp in place. On to the next rant...Elevator was out of service for close to a year. They'd like you to believe that there are security cameras BUT they are only located at the elevators giving crooks plenty of time to saw your hasp off. Did I mention that there are people living in the storage units? There was an occasion I went to get a few items and a woman was doing her laundry in the restroom AND using 2 carts. I said something about it to the attendant who told me that as long as her cube was paid that there was nothing he could do. There's very little lighting in the unit, so I brought in a drop light so I could see what I was doing while getting things out. Recently the decided to remove all the outlets so now I have to use a flashlight. There a seldom carts available so if you need a cart, bring your own. The only good thing I can say is the staff are polite and professional.

Federal Heights Location Charlotte at CubeSmart in Federal Heights was so awesome! I take care of an elderly friend in Kansas who has her storage in Denver and lost her keys. Charlotte helped get the right paperwork in place (Even last minute!) and patiently waited for me to drive there from Kansas, with a couple of delays, in order to oversee the lock getting cut and changed for this customer. She was friendly, professional, courteous and helpful. Thank you, Charlotte for great customer service and a wonderful experience with this company.

Four months ago I rented a storage unit… Four months ago I rented a storage unit at the CubeSmart in Aransas Pass, TX at a rate of $113/mo for the first 4 months. After that the rate was supposed to increase to the normal rate that was 35% higher. Yesterday I received notice that the new rate is $250/mo—135% higher! I called the site manager in Aransas Pass who said it was a corporate decision and nothing could be done. Clearly, CubeSmart is running a bait and switch operation suckering people like me with a low introductory rate then sticking it to us. Do not rent from these unethical slime balls.

Location 847 Trailview blvd -I wish I… Location 847 Trailview blvd -I wish I could give cubesmart zero stars. Climate controlled unit - insurance purchased, yet 6k of rodent damages. The smell of mouse urine is overwhelming. Do not use this storage company. You will be charged to have your belongings destroyed. Shameful.