Sean from Hawthorne New Jersey was… Sean from Hawthorne New Jersey was awesome. We were on vacation and I had difficulty paying for our unit. Sean helped me big time. It made me happy we chose CubeSmart.

Increase rent 50$ every 3 months Same as many others. Don’t rent here because they lure you in with discount then jack up price 50$ because as the district manager stated they don’t need to be customer client focused if we leave they can rent it again easy. They have zero client loyalty he said price is market driven and the computer runs it all. Nice anti-customer marketing. I have 3 units and what do I do Now but write reviews hoping to help others not to be swindled

Do yourself a favor and don't rent from CubeSmart! I had four cubes rented from the CubeSmart location #4309 in Katy, Tx. for several years. Due to medical bills, I got behind on my payments, and lost two of my units through a lien auction. I own that. My responsibility. Texas Law states that all proceeds from a self-storage lien auction go to the original owner of the properties, which is me. These auctions were on 03/15, with one unit selling for an excess of $5500 and another selling for an excess of over $15,000. Fast forward 30 days and all I have received from CubeSmart is lies and excuses. The Property Manager, Toni Thompson, first said that CubeSmart would keep all excess funds because, and I quote her, "We need the money". I escalated my complaint to the District Manager Douglas Johnson, who told the property manager on a conference call with me that she was wrong and that I was owed all excess funds. Since that time, nothing...and getting a call back from Douglas Johnson is almost impossible. When he does finally return a call, he acts as if he knows nothing. I finally received an email from CubeSmart Corporate on 03/25/2024 that the smaller check ($5500) had been mailed. That was 21 days ago and still nothing. I asked Mr. Johnson for tracking and he said that CubeSmart would simply mail the check in a regular envelope with a stamp on it to save money. So I have now lost my property and the excess funds from the sale of the property. Do yourself a favor and stay as far away from any CubeSmart location. They are horribly overpriced, the facilities are average at best, and the employees are rude, arrogant, and ignorant to the laws. The entire business is a sham and a bunch of crooks.

Cubesmart in valley stream longIsland Cubesmart in valley stream longIsland. The nice working attendance name Patricia and LA They worked hard To make me feel comfortable in working through the experience of Renting a unit. all the questions I had to ask and they was right on point. They had a lot of patience and work with me. I would definitely be back at Valley Streams storage cube smart. They are a perfect team that work together. And that's what's important.

Federal Heights Location Charlotte at CubeSmart in Federal Heights was so awesome! I take care of an elderly friend in Kansas who has her storage in Denver and lost her keys. Charlotte helped get the right paperwork in place (Even last minute!) and patiently waited for me to drive there from Kansas, with a couple of delays, in order to oversee the lock getting cut and changed for this customer. She was friendly, professional, courteous and helpful. Thank you, Charlotte for great customer service and a wonderful experience with this company.