Christina
GBMy truck was vandalized as someone was… My truck was vandalized as someone was trying to steal it. Definitely an inside job. Security system has been down for months. so we’re paying for 24 hour security and getting none. I am looking into starting a class action lawsuit and would like other customers that had a similar experience join me. Please contact me
Mike
GBHidden costs & inflexible Hidden costs (e.g. mandatory insurance, overpriced required locks, rate changes)....accommodating while moving in (e.g. cheap truck usage), but not possible to use the truck that never moves while moving out & after spending thousands with them....poor unit access to any medium to large truck....snotty management. Doubt I would ever use them again.
Staci Spragg
GBYOU STINK! West Des Moines, IA location West Des Moines, IA If you're looking for OUTSIDE storage, keep looking. They advertise being well-lit, and secure; that is a joke. After our toy-hauler was broken into we asked about the cameras....answer was, oh, sorry we don't have them or they weren't working in the area we rented. I'm writing this while "on hold" for their SureSmart/Great American Insurance customer service; 20 mins and holding. I detest companies with "America" in their name that have horrible service, do better or get out of business!
Dennis Nielsen
GBFour months ago I rented a storage unit… Four months ago I rented a storage unit at the CubeSmart in Aransas Pass, TX at a rate of $113/mo for the first 4 months. After that the rate was supposed to increase to the normal rate that was 35% higher. Yesterday I received notice that the new rate is $250/mo—135% higher! I called the site manager in Aransas Pass who said it was a corporate decision and nothing could be done. Clearly, CubeSmart is running a bait and switch operation suckering people like me with a low introductory rate then sticking it to us. Do not rent from these unethical slime balls.
A DogLover
GB28% rate increase Rented multiple units, within 6 months the rent increased 28 percent on each unit. A small rate increase each year is one thing, but 28 percent after only six months is absurd. The building hasn't changed, utilities didn't rise, so the only reason the company is increasing rates is for pure GREED.