I am very disappointed with the ways… I am very disappointed with the ways they handle my parcels. I had booked for 2 parcels under 2 tracking number to the same address & same receiver on 7.2.2023. End up 1 parcel had delivered and 1 parcel still did not send, the reason given is same tracking number had been used. I had attached photo with clearly stated is different tracking number. But they still want me to rebook and pay again. But why I need to pay for the mistake made by the courier company, and your customer service is threatening me that if I do not rebook it, your end will dispose my item. It is very ridiculous and unfair in which I have to pay for the mistakes that courier made. Your only gave me one day to action, but I had given your all 20 days to check, do you think is fair to me, None of CS call me regarding this matter. I had wrote many emails to them and still unable to solve!!!!

Unreliable After Sales Service. They don't care! Very unreliable !

NO NOT USING EASYPARCEL ANYMORE NO! I have been having missed pickup/collection since December of last year. Happened lots of times already, and no one can give me any reason why courier did not pickup. Pickup time is scheduled UNTIL 7PM, and their customer service is only until 6PM. So if your parcel is not collected, no one can help you anymore as customer service is already closed. Then you contact customer service the next day, they will set collection the next day again, so that is 3 days of DELAY for your collection. I understand that easyparcel is only the 3rd party and customer service is always passing the blame to the courier, but show at least some accountability because we are using your service. Just passing the blame to the courier, not giving me reason for missed up, just left me helpless. Because of delay, I had to shoulder Grabxpress pickup because my customers cannot afford anymore delays. Imagine how much money I have wasted. I am not using their service anymore. You want pickup numbers, here are the long list of pickup numbers for all missed pickup: QSP139651111 QSP139651099 QSP139650461 QSP139184417 QSP139184418 QSP139184419 QSP137128302 QSP137128303 QSP136825806 QSP136611983 QSP136384548 QSP136107493

Good services from EasyParcel Good services from EasyParcel, great customer service support team. Provides a lot of features that ease my work load.

Received my items in good condition Received my items in good condition. They even have tracking SMS notification from the seller who's using EasyParcel to inform me my parcel has been shipped. the parcel was nicely wrapped with pretty pink EasyParcel packaging which is quite attractive. my items arrived fast n safely with extra great service to make me happy.