So far services rendered is at my… So far services rendered is at my satisfaction. Thank you for the great job to us even with the current covid pandemic period and also the situation of manpower problem!

Booked a QExpress pickup via EasyParcel… Booked a QExpress pickup via EasyParcel last Wed and the available date of pickup is Friday. No turn up by QExpress on Friday. On Monday, called QExpress and they claimed they aren't able to complete the pickup as no one was around on Sat when they came which was a lie coz no one came to pickup. Contacted Easyparcel for assistance and they could only send reminder for the courier to pickup again on Tue. Again on Tue, there's no pickup.

NO NOT USING EASYPARCEL ANYMORE NO! I have been having missed pickup/collection since December of last year. Happened lots of times already, and no one can give me any reason why courier did not pickup. Pickup time is scheduled UNTIL 7PM, and their customer service is only until 6PM. So if your parcel is not collected, no one can help you anymore as customer service is already closed. Then you contact customer service the next day, they will set collection the next day again, so that is 3 days of DELAY for your collection. I understand that easyparcel is only the 3rd party and customer service is always passing the blame to the courier, but show at least some accountability because we are using your service. Just passing the blame to the courier, not giving me reason for missed up, just left me helpless. Because of delay, I had to shoulder Grabxpress pickup because my customers cannot afford anymore delays. Imagine how much money I have wasted. I am not using their service anymore. You want pickup numbers, here are the long list of pickup numbers for all missed pickup: QSP139651111 QSP139651099 QSP139650461 QSP139184417 QSP139184418 QSP139184419 QSP137128302 QSP137128303 QSP136825806 QSP136611983 QSP136384548 QSP136107493

Horrible Horrible! Shipment between Johor Bharu to Manila took17+ days, one week of which is sitting in the office in Manila. They claim to try to contact and deliver, but no one called and they didn't make an attempt to deliver. They send messages and ignore the responses with delivery instructions. Then they send out messages claiming you weren't home or didn't answer the phone bla bla bla. If you want to save money, I guess it works, but if you actually need your package delivered - call Fedex or DHL. Don't ship anything of value or time sensitive with this company, it will only end in tears.

Unreliable After Sales Service. They don't care! Very unreliable !