Scott Goldberg
GBWatch OUT! Extra Space Storage 11440 Blankenbaker Access Dr Louisville, KY 40299 Move in time - at that initial stage they have VERY nice customer service, VERY helpful office staff, decent folks. But WATCH OUT - rent raise, rent raise, rent raise, rent raise.... oh yeah, don't forget another rent raise! Every few (about three, I figure) months, they would rather rent to new folks at "Special Rate" and then STICK IT to folks that have been paying their bills (for months and counting on them for safe secure storage), who then mostly move out and down the road - after we're talking 30%, 40% - and for second attempt in three months - a 50% increase. They'll tell ya it's a "market driven" rent raise - REALLY? BS - I'm out first chance possible (and it's not easy, I get it), but their turnstile, unpredictable and lack of ANY appreciation for longevity/payment history business model is horrible for consumers. BEWARE - your RENT RAISE is coming VERY soon!
Yarah
GBRodent infestation. Rodent infestation. We hired a company to move all my new and well-sealed boxes. One day I went to do an inventory to get rid of the things we had there and to our surprise our furniture was filled with rodent poop or something rolling. Rusty boxes by rodents. A complete disaster and total contamination of our things. The site manager was indifferent to our complaint. Because we had a month to month contract. The customer service of this location is hostile and have poor respect for clients and client belongings.
Meredith Pribanic
GBKatie at ExtraSpace in Stuart Florida… Katie at ExtraSpace in Stuart Florida on Kanner Hgwy. Has been Amazing from the beginning years ago. Extremely kind and personable, and very knowledgeable in her position. She is a Blessing in humanity and a Blessing as part of your corporation. I give her the highest Acclaim in all areas of review!!!
Tony Yorkman
GBBait & Switch Like many others, just 4 months after moving into a unit they raised the monthly rental fees almost 50%. Nowhere does it state the price you agreed upon is temporary or limited time however it does not state your pricing is guaranteed for any certain term but raising almost 50% (in my case, $240 up to $340) per month is entrapment. The time, effort and resources needed to relocate would make most people accept it...basically extortion.
Priscilla
GBGREAT CUSTOMER SERVICE A young lady by the name, Saundrina Jordan, assist me, she was very nice and polite, she made me smile, plus she help my day to go very well! Very good customer service!