I don’t ever write reviews online but… I don’t ever write reviews online but felt like I had to say something about Storage King so others will be aware. My wife and I keep our Airstream RV at their new acquisition storage site in Niederwald, Texas. Yesterday we returned from a trip to drop off our RV at the storage site. Construction work is being done which involves the only entrance to return our RV. Uneven boards had been set up across the drive through at the gate and we had no other access to our site. Workers were on site at the time and did not tell us to avoid driving over the boards. We drove SLOWLY over the boards because of concern about the truck and RV tires, but a board popped up and struck the bottom of our RV. As a result part of our holding tank was broken off the RV. We have talked with a spokesperson at Storage King several times after the incident yesterday and again today. Storage King refuses to take any responsibility for the damage to our RV from what is obviously negligence due to shoddy construction work on their site. We will be removing our RV from Storage King and getting it into a safer site as soon as we can in order to avoid the possibility of any other incidents that their construction might cause. EVERYONE BE WARNED ABOUT STORING YOUR RV AT THIS PLACE!

**Beware** **Beware** I do not recommend renting with this company. I was charged $82 ($41x2) while trying to rent a unit from them. They do not have record of either charge and it didn't apply towards my account. The managers do not have the ability to do anything other than take your money and they refuse to give you the contact info of someone who does. Storage King does not have any type of corporate contact info listed anywhere. If you call their call center they just route you back to the location manager who doesn't have the ability to do anything. Its extremely frustrating and absolutely ridiculous. They're basically thieves Who just take your money and tell you there is nothing they can do about it. Who knows what other payments this place loses on the reg. I'd definitely stay away.

Robovault in Ft Lauderdale was… Robovault in Ft Lauderdale was outstanding when it was locally owned. StorageKing now owns Robovault's facility. Service is plain bad. No one answers the phone. Ever. Messages about updating a credit card for autopay were not returned. The SK website said it did not recognize my credentials after two years of ownership by SK. I could not transact routine business online, such as making a payment to avoid penalties, as a result. I am moving to a locally owned facility. Buyer Beware.

Started out as a customer under old… Started out as a customer under old management ( 2017) a true delight to work with. Every Month there is new change. Company does not answer calls or return email messages. Have been locked out of online access repeatedly gate codes erased, poor customer service each month and I will be moving on soon. This is what happens when a local business is bought by out of towners who don't understand local business.

Outside unit rains inside from the… Outside unit rains inside from the outside top back area and lizards also comes inside. I informed them about this 1-2 years ago. It should be discounted until it is fixed.